Sears Protection Agreements

Sears Protection Agreements Reviews


2.13 of 5 view all 15 reviews
Rating Summary | 43% of reviewers recommend (6 out of 15)

“Don't purchase Sears Protection Plans”

I AM
Every day computer user, married, a busy person, not rich, a pet owner, practical, I believe in honesty, quality conscious
Cons
No detail in Maintenance Agreements

Sears Protection Agreements — 

I purchased a cordless drill a number of years ago.... and even purchased a protection agreement with it.  I thought the plan was a life time plan.  The plan paperwork does not indicate any protection plan term... It only indicates that the document must be saved and presented if there is an issue.

When I went to take the unit back because it was not working, I was told that the protection agreement was only good for two years.  Sears would not honor the agreement because I had purchased the unit more than two years prior.

As a rational consumer I wouldn't bother purchasing a protection plan if it only lasted for two years... ??? I purchased this protection plan.  And things change ... Sears changes....  the paperwork that I was given does not indicate how long the protection plan was for...

The sales person indicated that (s)he would sell me a new unit.... and they would be happy to sell me another two year protection plan.... I left the store with my broken drill.

The new Sears.... ????  

Last edited on Sep 27, 2011

Sears Protection Agreements

is not recommended by ckoester5150
Posted on Aug 09, 2009
Review inappropriate? Copyright violation?
Comments about ckoester5150’s Review

Displaying all 7 comments

likeitis wrote on Sep 27, 2011 at 3:03PM

 

well a protection plan on a drill or power equipment of its type gives a one time replacement withinn 2 years maybe you should have READ the pamphlet before complaining i buy them and they honor them

TwistedHipster wrote on Mar 9, 2011 at 3:47PM

 

Small electronics (mixers, Telephones, Clock Radios, Video Games) come with a 2 years protection Plus plan, Larger Electronics (TV, Large appliances, Treadmills) and such offer 3-5 Home or shop depending on the size.

TwistedHipster wrote on Mar 9, 2011 at 3:44PM

 

My comment is that the policy for lifetime does not cover motorized parts if you had read the pamphlet you got witht eh protection plan you would not look like such an Idiot!

jjenns1 wrote on Sep 27, 2010 at 7:29PM

 

Honestly, what were you thinking? You thought for a few extra dollars you were going to get a LIFETIME replacement drill? Take your broken drill up with the manufacturer and move on or buy another one. Retail stores would be out of business if they kept replacing products forever, they SELL the protection plans because chances are that it will not break down in the first two years, or you will lose the receipt. People like you are why customer service reps are angry and bitter.

sammen89 wrote on Oct 16, 2009 at 11:35PM

 

"As a rational consumer I wouldn't bother purchasing a protection plan if it only lasted for two years... ???"

A rational customer would.. read the receipt after buying anything... and it would be pretty obvious that it was for 2 years and the associate would have gladly clarified the duration.

sammen89 wrote on Aug 14, 2009 at 12:55AM

 

Sears hasn't changed either... for the past decade or two... plans always came in options that are less than 5 years.

sammen89 wrote on Aug 14, 2009 at 12:55AM

 

I'm sry you got stuck with one of the few associates who didn't even mention the protection agreement time length.

Why purchase a 2 year agreement? My camera has just fell out of the manufacturers 1 year limited warranty, and knowing that repairs cost an arm and a leg, the $20 investment towards a protection agreement was totally worth while.

 "Proctection Agreements like none other"
More Sears Protection Agreements reviews
Next
"No info provided on what is covered except for generic gibberish"
Check price and availability at Sears