Rating Summary
“Disappointment with Sears Repair Service”
Sears Repair Services —
For over a month I've been trying to get a Whirlpool undercabinet microwave serviced and for the first appointment my husband took off a full day of work only to have the service department call AFTER 5:00 pm to tell us that no one would be coming due to the repairman being too busy. The second appointment today the repairman comes just after 8 am to look at the microwave and then tell us he doesn't have the part and it would have to be ordered. But of course we have to pay for the diagnostics and part now. So now we have a THIRD appointment to have the microwave fixed. He even had the nerve to be surprised that the microwave was stainless steel. I do not understand how if you provide them with a make and model number and know what is wrong with your appliance that they just can't order the part and bring it with them. Especially something as simple as replacing a broken handle on a microwave. If my husband could have done it himself believe me he would have. However apparently the way the door and handle are attached, it can only be done by a professional. After this is done, we will never, ever use SEARS repair service again.
You have no idea how angry and disappointed I am in Sears right now.
