Rating Summary
“Service was disappointing compared to past experiances.”
Sears Repair Services —
We had our fridge repaired and a part was on back order for over two months. The parts department and the repair man lacked communication and it took me three weeks of making phone calls to discover the problem. I thought we were paying for the service to correct the issue not have to be the problem solver. I am used to Sears stepping up to the plate and doing on outstanding job but this experience's was less then satisfactory. We were without the use of the fridge for over a month from the first time the service man entered our house. I have two teenage boys and this was a huge problem. Sears did return the payment for the parts but we paid for the service. I would have liked to have seen Sears customer service not what we recieved.
