Rating Summary
“Sears Repair Services a major disappointment”
Sears Repair Services —
Last year my Kenmore refrigerator decided to quit on me. Since I am a fairly new resident in my town, I didn't know who to call. I decided to call Sears Repair Services since it was a Kenmore brand. They told me it would be three days before the repairman could be scheduled. I told them to forget it. I called a local independent repairman who came out within an hour, suggested that the cost of repairing the unit would be expensive, and recommended that I buy an new one. He charged me $35. I had a new Energy Star refrigerator by the end of the day. I have recommended his services to others and look forward to contacting him again when I need appliance repairs. When your refrigerator goes out, you need immediate service -- not three days from now. What do they expect for me to do with a refrigerator full of food for the next three days? While I happily buy appliances from Sears, I will not call them for service.
