Sears Repair Services Reviews
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Sears Repair Services Comparison
Most HelpfulFavorable Review
My Kenmore Dryer blew a fuse after 5 months of owning it - naturally, it was full of clothes that are now growing mold!! It was of course, a Sunday evening at 7p.m. - I called Sear Customer Service in a panic, not knowing if they were there or if the dryer was still under warranty - imagine my surprise...
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Most HelpfulCritical Review
Last year my Kenmore refrigerator decided to quit on me. Since I am a fairly new resident in my town, I didn't know who to call. I decided to call Sears Repair Services since it was a Kenmore brand. They told me it would be three days before the repairman could be scheduled. I told them to forget...
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For over a month I've been trying to get a Whirlpool undercabinet microwave serviced and for the first appointment my husband took off a full day of work only to have the service department call AFTER 5:00 pm to tell us that no one would be coming due to the repairman being too busy. The second appointment today the repairman comes just after 8 am to look at the microwave and then tell us he doesn't have the part and it would have to be ordered. But of course we have to pay for the diagnostics and part now. So now we have a THIRD appointment to have the microwave fixed. He even had the nerve...
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We had our fridge repaired and a part was on back order for over two months. The parts department and the repair man lacked communication and it took me three weeks of making phone calls to discover the problem. I thought we were paying for the service to correct the issue not have to be the problem solver. I am used to Sears stepping up to the plate and doing on outstanding job but this experience's was less then satisfactory. We were without the use of the fridge for over a month from the first time the service man entered our house. I have two teenage boys and this was a huge problem. ...
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