Sears Services Reviews

So I ordered a vacuum cleaner online that the store in my area DOES have in stock.  I placed my order at 10:30 am and had to call customer service at 7 pm because my purchase order and profile information didn't work and I had not recieved an email confirmation of my order.  I then get an email that says my order had been recieved after hours and would be processed first thing the next business day and that I would recieve a "ready to pick up order" email later the next day as well.  It is now almost 2:15 on the next business day and I have not heard a word about my order.  I should have just...

I have bought a few items recently online and my experience with shipping, sales, store pick up etc. is excellent.  The downside to ordering online and "viewing" online is that your website is so SLOW!  It's not my internet connection because we have cable....it is excruciating to wait for each page to load and I'm sure you are losing some customers who don't want to wait.  Luckily I have tons of patience.  I've been very pleased with every item I've purchased so far.

Sears service has become an oxymoron!  Their "window'" is 8-5!! And after taking the day off and waiting until 1:55 I get a call that they aren't coming today and I have to reschedule and take another day off!!!!  Tehy are quick to sell you an extended warrantee but what good does it do if you can't get service!!!

Unfortunately my washer broke down and we had to call Sears to get someone in to repair it.  Have to say, the gentleman showed up on time, had the part to repair it in his truck, fixed it in about 10 minutes and was on his way.  Washer works great now.  If only everything could be this easy!