Rating Summary
“Unbelievable poor customer service”
Sears Store - Tyler, TX —
I was in the Tyler Sears store today. There were only two registers open. 6 people waiting in line and 1 clerk. Other had two clerks and 5 in line. That was after I had been to several registers and no one working or willing to wait on me. I even ask for help and did not get it. I was ready to drop everything in the floor and leave but had come in for 1 item I needed. We have been credit card customers since the 1970's and made many large and small purchases thru the years including appliances, tools, large power tools, riding lawn mowers, furniture not counting clothes, shoes, household items, paint, tires etc.
We recently went to Arlington and found a stove and fridge @ Sears there that we were planning on purchasing before the end of the year but wanted to buy it in Tyler and keep our money at home. We will not be buying them now. I will find them some where else.
You would think with the economy like it is they would be falling over themselves to provide good customer service. Well, my money will be going else where now.
Cheri Hays
