Sears.com Reviews

www.sears.com

3.65 of 5 (by 263 reviewers)

Rating Summary | 72% of reviewers recommend (170 out of 263)

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Pros

can return items to the store (19)
reputable name (17)
employees are conscientious (14)
variety (13)
good prices on clothing (12)
good quality (11)

Cons

online order service is terrible (24)
all around run around (24)
customer service is really bad (18)
sears online needs help (10)
consumer rep supvr needs training (8)
bad experience twice in a row (7)
bad management (6)
delivery service is sometimes bad (6)
web site needs upgrading (4)
clerks are hard to find. (4)

Most Helpful Favorable Review

“Sears.com - It's all about the customer!”

jsdva1 Franklin, NC

Sears.com cares about customers. You can tell that by their constant upgrades to the site, their attention to errors, and their social aspect, especially the communities! The employees are so very nice and helpful on the site chat, in the community, and in the customer service emails...not an easy task...

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Posted on Apr 27, 2011

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Most Helpful Critical Review

“need a massive upgrade of their system”

lolainQC New York, NY

I will never buy anything from Sears online again! The site is not very user friendly, not until I finished placing my order did it indicate that the item was backordered. Trying to cancel took a number of phone calls to a noisy call center. The first time it could not be done due to system maintenance,...

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Posted on Dec 21, 2010

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Sears.com Reviews

Displaying reviews 1 - 13 of 263 in total

“Slow but worth the wait”

ChrisK99 Bedford, NH

I think Sears has a great search function, I was looking for a new stove and was able to very quickly narrow down the 580+ choices using the search function--picking the color, size, and other "must have" options to get to the ones that I wanted to look at - then using the compare button looked at four of them in a grid, finding exactly the item I wanted, and at a great price with the same discounts and savings I would have gotten in the store. I was even able to pick my delivery/install date and set up the haul away of the old stove! Great site, easy to use just a bit slow in the refresh.

Posted on Mar 22, 2010

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“Amazing”

misslindseykay Candler, NC

Posted on Sep 14, 2010

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“I love the ed hardy products you guys offer.”

cilla61182 Monterey, TN

Posted on Sep 09, 2010

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“i love it”

EurekaCollins Livermore Falls, ME

Posted on Aug 03, 2010

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“Bosch Dishwasher -- small interior holds fewer dishes/glasses”

msbluz Healdsburg, CA

I bought a Bosch dishwasher to replace an LG top of the line dishwasher I had only owned for 2 1/2 years. The LG failed more than once with major defects which LG would not correct (but that are another story...) I researched **************** to choose another machine. The Bosch dishwasher had good ratings and this particular one met my requirements: good overall ratings, low noise rating (under 50dbs) and within my budget (on sale). I had to wait two weeks to get this new machine and have it installed so I was very eager to try out my new dishwasher! The thing I did NOT realize is that the... read full review »

Posted on Feb 26, 2010

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“one stop shop”

vluv2shop Shrewsbury, MA

Posted on Jun 10, 2010

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“Great site, but how do I know if it's available in my store?”

aris2jade Elmira, NY

I like to comparison shop online before I go to a store to buy, because it saves so much time. But many times, I don't go with the best value, because I can't find out where I can purchase the product from(is it available in my local store). I prefer to buy in-store rather than online. Am I just missing this option on the website, or is it just not there? It might be something to consider.

Posted on May 05, 2010

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“Great store for many things”

smartshopper... Topeka, KS

Sears is a great store for many types of items. I just bought a dehumidifier and had a great experience. Staff were helpful, they had what I wanted and it was a good price, the sales associate was kind and helpful, the item was obtained in record time (I like the self check out when you order an item that you need to have brought up and loaded in your car), and loaded for me in my car.

Posted on Nov 15, 2009

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“Great site, great prices!”

MikesLGTV Goose Creek, SC

Posted on May 23, 2010

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“Hard to find products and couldn't review when no review link.”

vani2 San Luis Obispo, CA

Posted on May 15, 2010

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“Rewards points are a joke. Site breaks a lot. ”

radiotecha1234 Topeka, KS

I wanted to buy a watch on there. It told me that my rewards points were not valid. I clicked on a link that was supposed to explain why and it said that it was because the product I was trying to buy was ammunition or firearms, etc. I tried getting online chat help and that was useless and very time consuming. It looks like whoever wrote the program on here did it in a weekend.

Posted on Apr 19, 2010

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“I love working for Sears. ”