Snow Removal Equipment Discussions

Problems with brand new Craftsman 30" Snowblower

 
Start a
  • snow removal equipment topics
  • share this
  • reply to this topic
reviewer
Coloartist Silverthorne, CO posts: 5
posted on February 07, 2010 at 03:11PM Inappropriate? Quote Reply

Let me start by saying I had a Craftsman snowblower for 8 years, so I thought I would treat myself to a new one since I live in Colorado at 9000'. My old one served me well.

So I buy a new 357cc 30" snowblower at the end of November so I will be ready for the season. I didn't use it until January. I use it for under 10 minutes and the drive system stops working. I called customer service, and they said they would send service to my house. the soonest appointment was about two weeks. The service tech comes out and within 5 minutes tells me the drive belt is broken. They didn't have a belt in the truck "because it is such a new snowblower". They ordered one to come later in the week, and would be back a week later. The day before they were suppose to come back, I call them to tell them the belt never came. They tell me the belt is backordered, and the belt might come in next week and if it does they will come out.

Now it is a week into February. I have no snowblower, and snow is on the way. I think this is just sad. I looked on the Sears website and it looks like they don't even have any of these snowblowers left, or else they quit selling them.

Any suggestions?? I have already checked Troy Bilt since they make the snowblower, and the belt is backordered on their site also.

Sorry, I had to vent.

2009 Chairman's Circle
posted on February 07, 2010 at 04:33PM
 

Rushing new products to market (for an uncommonly large Winter) can result in parts supplies having to "catch-up".

posted on February 07, 2010 at 04:33PM
 

Do you have a lawn and garden equipment supplier that stocks belts in your area?  These belts are typically a canvas jacketed lawn and garden type belt but they may also be a raw edged notched construction.  Measure the outside circumferance and the width at the top of the belt and then shop by dimensions.  Manufacturers use commonly available sizes because they are reasonably priced.  Typically you'll find a 3/8" top width and possibly 32 to 38 inches long.  Many many industrial manufacturers make these common sizes.  Industry part number may appear as  38380.  This indicates 3/8" top width, 38.0" outside diameter.  48380 would be 4/8" top width (1/2") and 38.0" long.  Goodyear reverses the first two numbers (84380), which indicates 1/2" top width and 38.0" long.  These belts usually come in 1" increments.  Usually belts can be changed with a 3/8" socket set and a bit of time.  Your owners manual should show you how.  Part number interchanges (part number printed on belt to industry standard numbers) are also available at better lawn and garden parts distributors.  I hope this helps you find the correct belt for your machine.     
     

posted on February 07, 2010 at 05:22PM
 

unfortunately the service person took the belt. It is Sears part # 954-04201. It doesn't tell me the belt dimensions for the drive belt, only on the other belt on the snowblower.

2009 Chairman's Circle
posted on February 07, 2010 at 05:29PM
 

Big news!

There's an alternate 954-04201 model number belt.

It is supposedly stocked in stores - too.

A lookup in Sears Parts Direct may be able to poll you local stores.

Believe it or not, there are NO snow-blower belts available, within a 25 mile radius, here in California.

Ope. Tahoe is over 200 miles away. They got snow to be "blown" (blowed?).

posted on February 07, 2010 at 06:21PM
 

"There's an alternate 954-04201 model number belt."

They just added that on the site. They added an " A" to the model #. Hopefully the repair person will figure that out. I also ordered some from Sears.com last week. Maybe I will get some eventually. I payed for expedited shipping too.

posted on February 07, 2010 at 06:26PM
 

Coloartist:  954-04201 is an MTD part number.  Call MTD distributors in your area and see if someone has your belt.  Occasionally larger home and garden stores sell MTD.

posted on February 07, 2010 at 07:09PM
 

My guess is that Sears sold all of there bigger snowblowers with the snowstorms out East. Hopefully the other ones work. I told them they had one more week, and then I have to either have this working or give me a refund.Luckily we have had a below average year, but that is more snow then most people will see all year.

 

I'll check around for the MTD part # . Thanks

 

edit: mtd parts online says they have it in stock. I'll check around Denver. And what do you know. The part at MTD is now:

#954-04201A

2010 Advisor's Circle
posted on February 08, 2010 at 06:48AM
 

MTD throws an "A" at the end of belt numbers all the time, I've never known why.

Also, being that MTD builds this snowthrower, as well as most of the other snowthrowers carried by big box retailers, you can also try a Lowe's or Home Depot, and their similarly sized Troy Built, Cub Cadet, Yard Machines, etc., is likely to use the same belt.

posted on February 08, 2010 at 02:27PM
 

Alright. Problem has been solved. My local Sears dealer replaced my snowblower with a new one. I hadn't gone to see them, because I thought the home repair people could take care of it, but if they can't get parts there is nothing they can do.

Thanks for all the advice everybody. It seems like a waste to replace a whole snowblower for a $10.00 part, but at least I have one to use for the spring when we get the most snow.

 Moderator (MySears)
posted on February 08, 2010 at 03:49PM
 

Glad to hear your local Sears took care of you, Coloartist!  Thanks for the update!

2009 Advisor's Circle
posted on February 08, 2010 at 07:15PM
 

Nice catch Adam. This is Adam at his best doing what he does best.

2010 President's Circle
posted on February 08, 2010 at 07:21PM
 
In response to WallyP's post from February 08 2010 06:48AM

ouch wally!  But I know you want to see the customer served.  Good for you!

2010 Advisor's Circle
posted on February 08, 2010 at 08:58PM
 
In response to bocephendorfer's post from February 08 2010 07:21PM

What? Me bringing up the competition?

I do it all the time. Especially with snowthrower parts. In the middle of a snow storm I can't think of anyone who wants to wait 3-7 days for a snowthrower belt if it's out of stock in the store. I also don't know anyone who wants to pay $6.99 shipping for one.

The way I look at it, what's someone going to appreciate more; me saying sorry and offering to order it, or me telling them they could save some time and money by checking elsewhere first? I find most people appreciate the honesty and will usually come back and see me.

In fairness though, I do live and work within 20 miles of two dealer stores, so I do recommend they try there first ;)

2010 President's Circle
posted on February 08, 2010 at 09:14PM
 
In response to WallyP's post from February 08 2010 08:58PM

anyway great show and world class just as replacing the blower to get it taken care of.

Bravo!!!!  lemons into lemonaide that is quite sweet..

posted on February 11, 2010 at 01:48PM
 

A little heads up.

When you sell anything that uses consumable parts like belts bags etc.

Suggest they take home a spare or at least get one ordered.

A broken belt like this causes real trouble.

I foolishly had the same thing happen a few years ago.

had to shovel out my 75 foot driveway so I could drive to town to get a belt.

STUPID ME!!! (But I am smarter now) I have spares of everything hanging on the shop wall)

posted on February 11, 2010 at 02:07PM
 

An extra set of belts is cheap insurance.  I keep an extra set of belts for my machines.  V-belts take a real beating in use and cost a relatively small amount.  I've broken one in 27 years of home ownership, on a Sunday morning at -15 F.  With a replacement, I was running again in less than 1/2 hr.  Given the tons of snow the average snowblower belt moves in its lifetime, it's quite a bargain for the price.   

2010 Advisor's Circle
posted on February 11, 2010 at 08:50PM
 

I tell everyone who buys a snowthrower that extra shear pins and a belt should be a must. I usually get accused of trying to "sell them all the extras" and then I explain how many times I've sent people home without the stuff, there is a big snowstorm, they suddenly need pins or a belt, and they show up late and the shelves are bare.

Or, if you're lucky, you've never needed that extra belt for 5 years. Then your belt breaks and you have one. That avoids going to the store to find out you need a Murray belt but all the ones the store carry are MTD belts.

"There's no conversion chart?!?!"

Not that I've ever seen...

Happens all the time.

posted on February 12, 2010 at 09:51AM
 

WallyP:  There are interchange catalogs available from V-belt manufacturers.  They are usually sent only to belt resellers and belt distributors.  They give the OEM part number and a cross to an industry standard number.  You can then compare part numbers and see if they interchange.  Independent lawn and garden businesses and power transmission houses typically have these interchanges.  They are a fairly well-kept secret.  Power transmission houses don't usually bother selling lawn and garden belts.  By the time they mark them up and charge incoming freight, the belts costs as much as buying off the shelf locally.  They keep the interchanges around for "government" jobs.  In other words, for their employees use.           

posted on February 16, 2010 at 10:22PM
 

I have a 30 inch craftsman snow blower the impeller broke I call sears they send me out a service guy he tells my wife it is to cold to work on it I called sears to complain and tell them what is broke so they send me the part and when I get it we call and they send a man out he tells me it is to big of job and will not put the part in call the local store and tells me I have to take it in and at least helps me load it the next day sears service call my wife and says they are sending a service man out and we have to go to the store and bring it home still broke and  the lady that talked to my wife was very rude I have called sears service several times and can not get anyone that will help I highly feel if looking for a snowblower to stay away from sears so you do not end up with this kind of service!!!

2009 Chairman's Circle
posted on February 17, 2010 at 06:49AM
 

Sounds like the auger has to be removed, to get at the impeller.

A FUN job in freezing weather.

Is your snow blower storage area heated?

The snow needs to be completely out of the unit, before the service tech can start taking parts off of the unit.

Having the part is easily HALF the battle (see previous "belt" post).

Good luck with the service (maybe at the store).

Maybe, the store PMT could help the servicing along, depending on his experience with snow blowers.

2009 Chairman's Circle
posted on February 17, 2010 at 06:58AM
 
In response to Coloartist's post from February 08 2010 02:27PM

That belt will come in to the store, eventually.

And, they'll sell the unit as a SELL ME.

Hopefully, during THIS set of storms, to some lucky customer.

But, if the part takes time to arrive, most people will REMEMBER this year's storms and still SNATCH UP a good Sell Me snow blower...

posted on February 17, 2010 at 07:19PM
 

AdamO:  Right you are.  Picked up an 88790 (9hp snowblower) a while back on a SELL ME at the St.Paul store.  Set up, checked out and ready to go.  Not a mark on it.  Exceptional price.  I put it into storage.  Just wipe down the outside and shoot a little oil into the cylinder twice a year.   Using my smaller snowblower for now.  Someday we'll get hit hard and I'll try the new one.  Used up all my good luck for the week when I found that deal.         

Your Comment
 

Snow Removal Equipment Discussions

displaying 102 of 101 discussions
displaying 1 to 102 of 101
Sticky sticky topic Locked locked topic New Posts new posts
Topic Author Views Replies Latest Post
D
junk snow blower
davidsperstad 182 39
zackspapa »
D
Snowthrower 88626 clogs instantly
TonyH 33 9
TonyH »
D
ultra by murray`
catmech 34 6
madgolfer »
D
craftsman 26 inch snowblower only runs on full choke
whitetailhuntr 131 26
bocephendorfer »
D
Electric Starter
markh27 29 6
AdamO »

Start a New Discussion about Snow Removal Equipment