Southwest Airlines

Southwest Airlines Reviews



Overall 4.5 star rating4.69 of 5 (by 13 users)



69% of people rated Southwest Airlines as 5 stars
69% of people rated Southwest Airlines as 5 stars%
69%
31% of people rated Southwest Airlines as 4 stars
31% of people rated Southwest Airlines as 4 stars%
31%
No one rated Southwest Airlines as 3 stars
No one rated Southwest Airlines as 3 stars%
0%
No one rated Southwest Airlines as 2 stars
No one rated Southwest Airlines as 2 stars%
0%
No one rated Southwest Airlines as 1 star
No one rated Southwest Airlines as 1 star%
0%
100% Everyone recommends Southwest Airlines Everyone recommends Southwest Airlines 0%
 

Southwest Airlines Ratings and Reviews

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2
helpful
votes
love to travel

JUL
21
2008

Southwest makes traveling as easy as they possibly can.  It seems as though the airline actually puts the customer's needs before their own.  What a concept!

 Need to change flights?  No horrendous charge!  Just change your plans and apply the credit from the original purchase.  Do it within a year or you lose it.  Fair enough.

Check in online 24 hours in advance so you can have the best choice of seating possible.  This is not a big deal to me if I am flying alone, or on a short flight.  On longer flights, or if I really want to sit with a particular someone, getting on the plane first...

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5 star rating
reviewer
LittleMojack
Henderson, NV



D
business traveler, pleasure traveler, love to travel, a woman

AUG
13
2009

 I am reviewing Southwest airlines which I have traveled on twice from Tulsa to Los Angeles. I was unaware of the seating arrangements when I first boarded the flight, so I was confused why people were in such a hurry to line up at the gate, and it kind of reminded me of a rat race. Once on board I found a seat and soon discovered it was comfortable and the service was wonderful. Everyone was friendly and they even showed a movie which helped to pass the time. Overall I enjoyed my flight not to mention it was the most affordable; however I do think that even though the seating arrangements are...

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4 star rating
reviewer
ChristinaLamoureux
Tulsa, OK



D
budget conscious traveler

AUG
20
2008

I recently traveled to Alabama with my husband and two small children (4 year old and 6 month old). I was dreading this trip because of the hassle it usually causes to travel with small children on the plan. However, I was pleasantly surprised with how much I enjoyed my flight with Southwest Airlines. Not only was everyone helpful, they gave both of my children paper airplanes to keep for their scrapbook. How did they know I scrapbook EVERYTHING! I was happy with all aspects of my travel on Southwest and would recommend them to anyone traveling with children.


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5 star rating
reviewer
cry
Upper Marlboro, MD



D
5 star traveler

AUG
1
2008
I have run into some unforseen problems while flying with Southwest Airlines, problems which were not necessarily the fault of either party.  I have told them of my dilemma and they have responded with genuine interest and assurance that they would look into whatever concerns I may have had with the hope the same would not happen again.  They also sent me a 'LUV' coupon for use on future travel as a way of saying they were sorry I had had a bad experience.
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5 star rating
reviewer
tootles
Boise, ID



D
family traveler, a woman

NOV
12
2009

When I first got on a plane it was Southwest Airlines that I chose. My first flight was to New York! It is so beautiful there. On the plane the crew were so nice and professional. You can sit wherever you like, they don't charge you for extra baggage, and you get a drink and snacks when you board! Even the Pilot informs you of the weather of your destination, how cool is that!  They also have great prices! They take care of you at Southwest.


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5 star rating
reviewer
spicylatina2007
San Antonio, TX



D
a woman

NOV
15
2009

Recently I travel on Southwest leaving Dallas Love Field going to Oakland Ca...I recently had surgery and could not do the lifting and all of the walking so Southwest had employees that help me with getting on/off the plane my baggage checked in and out...and to my family each time going and coming ...My trip would have been very hard on me and might not have taken it if there were not those accommendations....Thank You Southwest ......


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5 star rating
reviewer
Carolon
Dallas, TX



D
budget conscious traveler

NOV
15
2009

 

 

Southwest airline offers GREAT customer servic, trained employees to handle multiple personalities and oraganized land staff for customer satisfaction. Very approachable!Fligths in ands out of major airports for example Midway are always on time departing\arriving...Staff is courteous, polite and not stuck on themselves...midwest friendly, smiling and helpful!  The planes are clean, and well stocked.


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5 star rating
reviewer
calfeyes51
Evansville, IN



D
love to travel

JUL
22
2008

I do love Southwest. I wish they would list on Orbitz or Travlelocity etc, but they do not as they are not always the lowest fares. I go to Orbitz etc first, then look to Southwest for a price comparison. I think if they listed themselves on those other sites, they would always be the low cost carrier.

 


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4 star rating
reviewer
frazierfour
chatsworth, CA



D
family traveler

JUL
25
2008
I travelled on Southwest Airlines with my daughter who has medical problems to and from Pittsburgh.  The Southwest Airlines personnel walked us through the check in and check out process like a breeze.  I was so impressed with the excellent care they provided. 
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5 star rating
reviewer
newggram
Clearwater, FL



D
budget conscious traveler

NOV
20
2009

 I first started traveling with southwest my second year of college, I was on a buget then and now retired I can still travel with the help of southwest. I have try hard not to put to much in my bags but I can use the same size bag without paying more.


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4 star rating
reviewer
goldforkids
Chicago, IL



D
flying solo

AUG
19
2008
my son takes southwest frequently,prices are cheaper then greyhound
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5 star rating
reviewer
rajah
racine, WI



D
business traveler, love to travel, budget conscious traveler, family traveler, pleasure traveler

Rated on November 16, 2009

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5 star rating
reviewer 2009 Friends Circle
DianeV
Concord, NH



D
love to travel, a frequent flyer, gay/lesbian traveler

Rated on August 5, 2008

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4 star rating
philster001
Houston, TX



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