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LockedWill Sears troubleshoot my problem?

posted on January 04, 2010 at 05:11PM Inappropriate?

I have a 2008 Dodge ram 1500, the ride itself is horrible. I would like to take it to sears but I am not sure if they will take the time to tell me what is exactly wrong or just tell me what they think it might be without even test driving my truck first. I have taken the truck back to the dealer where I purchased it and I know for a fact that they have not taken the time to see whats wrong. I think it may be the struts but I don't want to guess about this. could you please tell me what to expect before I go?  Thank you

replies: 5 latest post: February 13, 2010 at 11:31PM by GnxSyc
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posted on January 04, 2010 at 05:23PM
 

What about taking it to another Dodge dealership? You are in a location where there should be several within 20 miles or so, no? I am sure Sears will tell you the same thing as I said.

posted on January 05, 2010 at 10:43AM
 

I think it'll depend on the person more than any company. Some people are just lazy and will try to make a quick buck by pretending to know what the prob is. Think you just need to push the right person to actually take a test drive.

posted on January 05, 2010 at 06:55PM
 

BobL27 and MikeRocks, Thank you for your advice on this matter. I think I will check out another Dodge dealership. I will see how that goes first and see if I can deal with someone that enjoys what they do. Thanks again.

posted on January 24, 2010 at 12:46AM
 

It's your shocks. They are blown and need to be replaced.

posted on February 13, 2010 at 11:31PM
 

If your truck has more than 50,000 miles, I would suggest changing your shocks out. First thing I would suggest looking at is your air pressure. Make sure it is at the manufacturer's recommended pressure. In our shop, most of the ride complaints I see come from that. Sears will look at your truck on a hoist, and will also test drive it to find out what the problem is. Hope this helps.

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