posted on
February 13, 2010 at 08:48PM
In response to
GenJones32's post from
February 10 2010 09:35PM
Ohh Suprise???? I got the same model same price from BB. Really painless, really quick, with sales associates that wanted to help. The exact opposite of what SEARS did.
I am not saying that BB is always great, i have had experiences with best buy that were not great.
But, yeah I understand SEARS had no stock on an item they advertised. They had no "disclaimer" or limited inventory or closeout expectation set in their ad.
To quote their salesperson, "Marketing does that all the time". I wasted 3 store visits and several calls to customer service during a week of trying to get SEARS to satisfy their own "In Stock Promise".
After it was obvious that SEARS could not find a reasonable solution, I checked BB and they had the same "Panasonic" model, in stock, bought online and picked up in store for the same price SEARS was advertising. Total time to buy from BB was less than 90 mins.
I wasted and estimated 4-5 hours to try to buy the item SEARS advertised or an "Equal to or better than" item as SEARS states in their "In stock promise". I just wasted another 10 mins, reread the entire ad, no reference to "CLOSEOUT" or "Limited availability".
IMHO SEARS could have made a delighted customer, but they chose to allow poor processes, poor policies, and poor customer service to create a customer that WILL NEVER, EVER CONSIDER buying from SEARS again.
Over my lifetime I probably have bought $10,000 worth of merchandise, + more from K-Mart and SEARS Hardware stores. They will never get a cent from me again, EVER.