PURCHASER RECORDS:
Although We maintain a record of Your Service Agreement purchase, You must have in Your possession a copy or Your original purchase receipt in order to present a claim. (You don't need to have ANY paperwork of any kind to get service with Sears. Sears has copies of all records regarding your purchase and any/all services rendered. +Sears)
PLACE OF SERVICE:
At our discretion, large items will receive On-Site Service and we will arrange to repair or replace the Product at Your location during normal business hours.
For shippable items You will be responsible for safe packaging and delivery or shipment, prepaid and insured, of the Product to Our authorized service facility for repair or replacement. If the authorized service facility determines the item is in working condition or is not covered by Your Service Agreement, You will be responsible for paying shipping charges for Your Product. (Shipping charges? Packaging? Prepaid and insured? Seriously? +Sears)
LIMIT OF LIABILITY:
The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Service Agreement shall not exceed the purchase price of the Product, less taxes. (Sears can, and sometimes does, make repairs in excess of the original purchase price of the product, and there is no cumulative total restriction for repair costs with Sears. +Sears) In the event that We make payments for repairs, which in the aggregate, are equal to the purchase price or replace the Product with a new, rebuilt or refurbished product of equal or similar features and functionality, We will have no further obligations under this Service Agreement. (So, their plan ends with either replacement or repairs that end up costing as much as replacement. Sears Protection Agreements carry over to the replacement product, and don't end just because some arbitrary repair cost threshold has been reached. +Sears)
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.
DEDUCTIBLE:
There is no deductible for this Service Agreement except for claims as a result of accidental damage from handling (ADH) coverage. The applicable deductible for ADH coverage claims is defined in the section entitled “Optional Accidental Damage from Handling” below, and will be listed on Your Receipt.
OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH):
Only MSP products are eligible for ADH coverage. If You elect to include accidental damage from handling (ADH) as an integral part of Your coverage program, it augments Your Product warranty by providing additional protection to Your MSP product. ADH coverage begins on same day as item purchase if you purchase the coverage on the same day as your item. If you purchase ADH coverage after the day of your initial item purchase then coverage begins on the 31st day after the date of purchase. The term of the ADH coverage will be listed on Your Receipt. There is a $50 deductible for claims made under the ADH provision.
If You purchased ADH coverage on a Product that turns out not to be an MSP product, ADH coverage will be declined and You will receive a refund for this coverage.
ADH does not provide protection against normal wear and tear, theft, loss, negligence, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and Our service providers. If protective items such as covers, carrying cases or pouches, etc., were provided or made available for use with Your product, it is expected that You will continually use these product accessories for protection against damage to the product. Abuse is defined as Your intentional non-utilization of protective items during product use, or Your treatment of the product(s) that You have purchased for Your use in a harmful, injurious or offensive manner that may result in its damage. Any resultant damage from this type of treatment is NOT covered by this ADH program.
WHAT IS NOT COVERED: A. ANY PRODUCT FRAUDULENTLY DESCRIBED OR MISREPRESENTED BY THE ITEM SELLER;
B. MAINTENANCE, REPAIR OR REPLACEMENT NECESSITATED BY LOSS OR DAMAGE RESULTING FROM ANY CAUSE OTHER THAN NORMAL USE AND OPERATION OF THE PRODUCT IN ACCORDANCE WITH THE MANUFACTURER’S SPECIFICATIONS AND OWNER’S MANUAL, INCLUDING BUT NOT LIMITED TO, THEFT OR LOSS, EXPOSURE TO WEATHER CONDITIONS, FAILURE TO PROPERLY CLEAN, MAINTAIN OR LUBRICATE, OPERATOR NEGLIGENCE, MISUSE, ABUSE, IMPROPER ELECTRICAL/POWER SUPPLY, UNAUTHORIZED REPAIRS, IMPROPER EQUIPMENT MODIFICATIONS, ATTACHMENTS OR INSTALLATION OR ASSEMBLY, VANDALISM, ANIMAL OR INSECT INFESTATION, RUST, DUST, CORROSION, DEFECTIVE BATTERIES, BATTERY LEAKAGE, OR ACTS OF NATURE OR ANY OTHER PERIL ORIGINATING FROM OUTSIDE THE PRODUCT;
C. COSMETIC DAMAGE TO CASE OR CABINETRY OR OTHER NON-OPERATING PARTS OR COMPONENTS WHICH DOES NOT AFFECTTHE FUNCTIONALITY OF THE COVERED PRODUCT;
D. TELEVISION OR PERSONAL COMPUTER MONITOR SCREEN IMPERFECTIONS, INCUDING “BURN-IN” OR BURNED CRT PHOSPHOR;
E. PROJECTOR OR REAR PROJECTION TV BULBS UNLESS THAT SPECIFIC COVERAGE HAS BEEN PURCHASED WITH YOUR SERVICE AGREEMENT;
F. DAMAGED OR DEFECTIVE LCD SCREENS WHEN THE FAILURE IS CAUSED BY ABUSE OR IS OTHERWISE EXCLUDED HEREIN;
G. ALL EQUIPMENT INTENDED FOR HEAVY COMMERCIAL OR INDUSTRIAL USE SUCH AS PROFESSIONAL PRINTERS RETAILING FOR OVER $2,000; RIDING MOWERS OR BACK HOE TYPE PRODUCTS; ;
H. ACCIDENTAL OR INTENTIONAL DAMAGE, CRACKED OR DAMAGED MONITOR, LAPTOP OR DISPLAY SCREENS, LIQUID DAMAGE, LOST BUTTONS OR KNOBS ETC., UNLESS OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH) COVERAGE WAS PURCHASED WITH YOUR SERVICE AGREEMENT;
I. ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT, INCLUDING INHERENT PRODUCT FLAWS SUCH AS FLAWS IN GEMSTONES;
J. CASES WHEREIN THE MANUFACTURER ACKNOWLEDGES THE EXISTENCE OF A VALID US MANUFACTURER’S WARRANTY AND DENIES A CLAIM AGAINST THE MANUFACTURER WARRANTY;
K. ACCESSORIES SUCH AS POWER ADAPTORS, AND/OR CONSUMER REPLACEABLE OR CONSUMABLE ITEMS SUCH AS BUT NOT LIMITED TO BATTERIES, BULBS, TONER, RIBBONS, INK CARTRIDGES, DRUMS, BELTS, PRINTER HEADS, BELTS, BLADES, STRINGS, TRIM ETC.;
L. PRODUCT(S) WITH REMOVED OR ALTERED SERIAL NUMBERS;
M. DAMAGE OR EQUIPMENT FAILURE WHICH IS COVERED BY MANUFACTURER’S WARRANTY, MANUFACTURER’S RECALL, OR FACTORY BULLETINS (REGARDLESS OF WHETHER OR NOT THE MANUFACTURER IS DOING BUSINESS AS AN ONGOING ENTERPRISE);
N. DAMAGE TO COMPUTER HARDWARE, SOFTWARE AND DATA CAUSED BY, INCLUDING, BUT NOT LIMITED TO, VIRUSES, APPLICATION PROGRAMS, NETWORK PROGRAMS, UPGRADES, FORMATTING OF ANY KIND, DATABASES, FILES, DRIVERS, SOURCE CODE, OBJECT CODE OR PROPRIETARY DATA, OR ANY SUPPORT, CONFIGURATION, INSTALLATION OR REINSTALLATION OF ANY SOFTWARE OR DATA;
O. CHARGES RELATED TO TRANSPORTATION DAMAGE, CUSTOMER EDUCATION, CLEANING, PREVENTIVE MAINTENANCE, “NO PROBLEM FOUND” DIAGNOSIS, NON FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, ITEMS NOT COVERED SUCH AS NOISES, SQUEAKS, ETC; INTERMITTENT ISSUES ARE NOT CONSIDERED PRODUCT FAILURES.
P. JEWLERY OR WATCHES THAT THAT ARE USED OR REFURBISHED AT THE TIME OF PURCHASE.
(So, no preventive maintenance, no cosmetic defect coverage, "no problem found" services are charged to the customer, as are services related to non-failure issues like unusual noises, claims that are denied by the manufacturer are not covered, anything that happens prior to the 61st day of ownership isn't covered, and this is SUPPLEMENTAL to the regular plan...hm. +Sears)
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