Rating Summary
“The repair call center is not user friendly”
Trane Central Air —
I called the repair center today b/c my air conditioner has stopped working. First I am on hold for 15 minutes. I had to hang up because my break was over. Then when I called back, when I finally got through,the rep had to transfer me and cut me off. I finally called back after work to set up an appointment. The rep kept "sniffing" loudly during our conversation because his nose was running! I hate to add this but both reps had heavy accents and were very difficult to understand and I don't think they understood me that well. I had to repeat myself several times. I work in customer service myself and realize working with the public can be difficult. This is not the Sears customer service I am used to working with. Thank you for listening.
