United Airlines

United Airlines Reviews


3.4 of 5 (by 5 reviewers)
Rating Summary | 80% of reviewers recommend (4 out of 5)

Pros
  • competative prices (3)
  • great customer service (1)
  • good service (1)
  • plenty of space (1)
  • great rewards (1)
  • improved image and service (1)
Cons
  • poor customer service (2)
  • no leg room in regular economy (2)
  • i just am soooo done with united (2)
  • chaos (1)
  • lack of communication (1)
  • long layovers (1)
  • hard to check in (1)
  • frequent flyer program (1)
Most Helpful Favorable Review

“Easy Breeze for First Timers”

We are both senior citizens. We traveled for the first time by air to Australia from FL-USA. United made us feel so comfortable and at ease. They kept us fully informed. In fact, I thought we were having fun when I felt my first air turbulance. I seemed to be the only laughing and having fun. Anyway,... read full review »
Posted on Jul 22, 2008
Most Helpful Critical Review

“Ground crews are horrible”

I lived in Baltimore and traveled weekly to various west coast states for 2 years.  I often connected in Chicago or Denver.  I obtained 1K status in the Mileage Plus frequent flyer program.  Most of the time the flight atendants were OK...they basically did their job but didn't really seem to care...

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Posted on Aug 09, 2009

United Airlines Reviews

Displaying all 3 reviews

“good flight, nice crew”

I flew united a few years ago via Air Wisconsin (united connect flight). I enjoyed my flight and the crew was nice. I would fly with United again.
Posted on Dec 06, 2009

“united airlines not what it used to be”

 we flew on united airlines last week . it was a good flight but i didnt really like the fact that we had to pay 25.00 for one checked bag.   we did get to our destination on time so that was a good thing.  but it would be nice to be pampered just aliitle bit now and then.
Posted on Mar 11, 2010

“Competion getting keener, United Air, Need major self-analysis”

Major unexplained delays,ie: one month ago left Denver for 10am flight to Oakland airport- s/b 2 hrs flight time. Sitting at airport til 9:45 pm. First posted delay of one hour,then another with incorrect departure gate number said 22 should have been #44. After arriving at posted gate #22 no airplane,no personnel at desk, just people waiting and wondering where the supposed plane was ?????  NO COMMUNICATION!!! Seeing on the departure board that this supposed plane had already left for Oakland so all involved go marching up to customer service desk to see what happened? But only lots and...

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Posted on Aug 08, 2008

Reviews of United Airlines

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