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LockedBig news for samsung owners with dispenser problems

posted on September 30, 2009 at 08:03PM Inappropriate?

I talked to samsung and they confirmed that they have fixed the crazy detergent dispenser design flaw they had previously insisted was normal !! I called sears today and they said yes there were new item numbers for the detergent drawer and have shipped out a new one !!   I am so exited as this was frustrating since I couldnt use prewash or there was no soap left for the main wash . It was frustrating.

I am a little dissapointed that they didnt contact me to tell me there was a fix for this issue I had to call and tell them and tell them I heard a fix was out now and they confirmed so if you have these issue with soap running right into washer call for a new one .

replies: 11 latest post: November 18, 2009 at 09:09PM by Tillyduck
Displaying all 11 posts
posted on September 30, 2009 at 08:18PM
 

Thank you so much for letting the community know.  I am glad to hear they fixed this dispenser that was giving you so much trouble!

posted on September 30, 2009 at 08:32PM
 

That's awesome. I'll be sure to share that with any customers who ask. Thanks for the information!

posted on September 30, 2009 at 08:56PM
 

also I made the mistake of calling samsung for service first and after days of no call back after filling out the online form  I called again and they were going to eventually send someone from 3 hours and a ferry ride away from me. What sense does that make . I called sears 10 minutes later its on its way

posted on September 30, 2009 at 09:05PM
 
In response to mom4321's post from September 30 2009 08:56PM

Yeah, that's why I always advise customers to call Sears with any issues or questions. It's almost universally easier and more efficient to work with Sears than the manufacturer.

posted on October 01, 2009 at 12:05PM
 
In response to mom4321's post from September 30 2009 08:03PM

Hi Mom4321,

What is the model number of the Samsung washer you have?  What is the part number for the new detergent dispenser from Sears?  How can I tell the difference between the new detergent dispenser and the old one when I am looking at machines at Sears.

I am looking at purchasing either a Samsung 448 or an LG.

Thanks!

posted on October 01, 2009 at 12:37PM
 

I have the 448 . Im not sure how you can tell maybe somehere can tell you since i havent seen the new one yet . The old one has a sliding thing you put up or down for liquid or powder That may have changed in the new one.

Sears looked it up and said there was an old item number then new ones so we shall see what comes. Someone said they just got the machines and they had hte new dispensers so I assume all new ones will ship with the new one.

posted on October 07, 2009 at 03:30PM
 

Can someone please post the part number for the replacement dispenser? 

Mom4321, what department at Sears did you call?  Phone number?

Can you check your paperwork or perhaps call and ask what the part number is?  I just got the 448 and noticed the liquid detergent (with the dispenser lever down in the main detergent compartment), runs right into the machine.  Looks like I have the same problem and will not be able to use the prewash function until I get the new dispenser.

Thanks!

posted on October 09, 2009 at 06:46PM
 

well they said I would have it in 5-7 days but I still have NOTHING . I guess I have to start going through the whole thing again to get the part. Very frustrating.

Does the " sears cares" that I read about here help with these issues ? can they check and see if my part is on its way?

posted on October 13, 2009 at 01:48PM
 

To Mom4321,

First allow me to apologize for the delay in responding to your post. My name is Brian and I am part of the Sears Cares escalations team. I don't know what is going on with getting the part to you unless there is a manufacturer's backlog on the new part due to the demand for it. In response to your question, yes we can look into the situation and make sure this gets resolved. At your convenience, please contact my office via email at searscares@searshc.com and we would be happy to help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Mom4321) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

posted on November 18, 2009 at 04:01PM
 

This is great information.  I am still deciding between the Samsung 488 or the LG 3001.  Steam dryer with refillable water container or direct connect.  i am concerned about the soap dispenser issue though.  How does one tell if it is the 'new" style?  i looked at the display model at Lowes and it has the plate that goes down for liquid and up for powder.  I am tempted to bring a bottle of water to the store and poor some in to see if it goes anywhere.  Any help is appreciated.

posted on November 18, 2009 at 09:09PM
 

Yeah, I noticed that today when I was playing around with it (at Sears).   So, does the company or Sears supply the new costomer (as well as the old ones) a new part?  What goes here?

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