Washers & Dryers Discussions

Ghostbusters

Hi wonderingone-Welcome to MySears!  What kind of washer did you purchase?  If you haven't already, try giving Sears a call to have a tech come out to see what is going on with your machine.  The number is 1-800-4-MY-HOME. 

Let us know what you decide to do!

Julie, i wouldn't have been such a wiseguy but she started three different threads about this machine and i think Terry helped her out on one of them.

WoW! I am looking for a new washer and I guess a dryer so that they can match...

OH, please don't tell me I'm gonna have trouble with the newer washer and dryer...

I just bought a 32" flatscreen TV for my bedroom, then I had to buy hdmi cord, change my cable box, and then a home theater because the TVs only put out 10/30 watts of sound...lol

NOW you tell me theres more to washer and dryers....OUCH!

whirlpool-simple basic model, you want to control the water temp-water level units usually go for 400 new

I just bought a front loader by Samsung.  It's the best washer I have ever had.  It says it will cost $8 per year to run plus water costs.  I wouldn't waste my time buying a top loader.  They are less efficient and tear up your clothes after a while.  If you are having trouble, you can call Sears & buy the extended warranty.  You can purchase it at anytime and they'll come out.  They will offer you a replacement if you are not totally satisfied with what you bought.  The warranty is called the Master Protection.

BTW, we didn't buy Maytag b/c the sales person told us that we were better off buying something else.  He said the quality of Maytag has changed for the worse.

There are "lemons" out there in everything you buy, Sears sells a sound product. Maybe yours was made on a Monday. 

Yaa...

Them new fangled machines can be tricky.

You've GOT to read the owner's manual.

And, chances are, they got a computer inside of them - somewhere.

Buy a 900 joule Surge Protector for anything that uses 120 volts.

My Coffee Maker has a computer thing inside of it!

I mainly get more "tired", than frustrated...

And, that's where the COFFEE comes in!

i personally just bought a maytag centennial oxide top-loader ....its a great "non h-e" toploader with every option i wanted ... it doesnt have any load sensors or control boards which is what i looked for......ive been an appliance repairman for 15 years & thats the unit i chose.check it out  

I just purchased an electrolux front load washing machine and I just love it. I was a little hesitant at first because of the price, but it was well worth it.  I owned a kenmore top loader and it was the worst machine ever.  i couldn't wait for the darn thing to break down!!  The Kenmore left lint all over my clothes no matter which size load I was using, the clothes were always very wet, the spin cycle was terrible. The electrolux is so easy to use even though it looks complicated.(my husband even knows how to use it!) The clothes come out almost dry, the machine is very quiet and a pleasure to use.  I always hated doing laundry but now I love it. You have to be sure you have all your items in the machine before you start it because it locks you out so you can't add forgotten clothes once you start it.  I purchased the utility drawer underneath to store my detergents. Now I'm hoping my dryer breaks down so I can purchase a new one to match!!

Maddie, you can add more clothes to the machine by pushing the start button again. The machine will drain out the water and then unlock the door for you to add more items. Once you've done that you can hit the start button again and the washer will resume. Same operation applies for pausing the dryer during operation.

Well, I was really hoping for some "new" Craftsman metal ornaments, this year.

Maybe a miniature electric hammer, to commemorate the flood of demand for the tool around Father's day and hopefully the up coming December holidays?

But, I'll just add some "spares" to my bolo collection.

Just wanted to chime in and say that Maytag WAS bad, but since Whirlpool bought it a couple years ago, the quality went WAY up. Your salesperson was misinformed.

Sears replacement claim is a joke. I bought a washer and dryer in 2000 and have had problems with it ever since. I bought the extended waranty for all those years. The dryer never would dry heavy clothes all the way I had them out many times to work on it. I finally said the heck with it and bought a used dryer this summer at an auction for 50.00 and it works.  They never offered me any replacement on the dryer. I just talked to thema bout a leak in the washer yesterday and am still waiting for a customer service person to call me back. I guess they don't want my business.

Buying a used washer next?

To Olied,

My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about this experience with your dryer and we would very much like to speak with you about it. We do hate to see things like this happen and we would like the opportunity to look into this for you. We want to make sure that everything that can be done for you is being done. We also need to make sure that the washer issue is being taken care of as well. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help find a resolution. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Olied) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

Adam O,

I have a GE Profiler washer and dryer and it is wonderful, works like a charm; would not trade it for anything.

LF

Nope.

The multiple page option now works just fine...

Alright...

A GE Profile - new!

I have been a loyal whirlpool customer for about 30 years but I bought a new whirlpool cabrio and have had trouble from day one. I returned the first one and got another one thinking maybe it was just a bad apple now I wish I had got another brand. Every time you really need to wash clothes it won't work. I've had it repaired 4 times in the last 2 years and its not but 2 years old. I feel like throwing it out the back door. I can't send it back because the warrenty has ran out. What happened to the good old days a washer lasted 15 years. If I can't find a better washer when I buy another one I will be buying a scrub board and some wash tubs.....

You should know that the maxium the Master Protection Plan will pay is $500.00 and it costs about $200.00 to purchase.

My sis has a set of Sears front loaders and they are the best. She was having a problem with clothes not getting fully dried & had a tech come out & the first thing he did was go up on the roof & took off that screen the builders put on the vent hole to keep out birds & rodents.(yes it was full of lint blocking the airflow) The dryer gets everything dry & crisp now. She paid the $60 house call & called me & her husband stoops for not thinking of that. Now you can look smart when this drier problem hits your house. Tell 'em MOSS told you.

to Debbie2220!

Who said the max on the master protection plan covers is $500???!!! they sure did tell you wrong! The master protection plan covers UNLIMITED service repairs, once a year maintance check (once a year a repairman will come to your house just to make sure everything is going alright with your appliance) and covers all parts, no lemon guarantee, rental reimbusement, cosmetics within the first three years, surges, 24/7 call line and SO MUCH MORE... seriously go to a local sears store, preferably a sears home appliance showroom in your area (they are ALOT more knowledgable and are actually trained all about appliances) and ask to see a master protection agreement contract and you will see what i mean. just saying.

To adamo:

Whirlpool is rated highest in reliability and dependability. Give the whirlpool a try if you are looking for something "simple". True, Whirlpool bought over Maytag, but that does not necessarily mean these two are the same. Maytag is still making their machines the way they want to, and that is not by any means a bad way. If you decide to go for a Maytag try a Maytag with "commercial technology". Basically what that means is that alot of the parts used in the maytag you are buying are also used in their commercial appliances. Basically, parts like the belt are thicker and longer lasting, etc. I'm not mentioning the other brands because I suggest you stay within these two brands. if you want a really good washer and decide to splurge on your spending look at the cabrio and the bravo. these high effeciency top loaders are great for the price and the quality. and please be carefull when reading about reviews, rememember that people are more likely to post reviews when they had a bad experience, and also look at the time of the review and make sure that the review and the model and year of model are the same because their are some old reviews out there about some old appliances... oh and if you wish to go with a front loader, #1 electrolux (but also the most expensive =(   ) , samsung, whirlpool, and kenmore elite HE5 or HE3. good luck!

I sent an email for Brian at Sears Care but still waiting to hear from him in either an e-mail or actual voice contact. Starting to think the post was just to look good to other people looking at this site. Time will tell.
Olied

He will contact you olied!  Let us know how things work out.

I have had numerous reasons why a tech needs to come to my home and fix my machines. The main reason my machines don't funtion is the seal breaks, almost immediately after new instalation. The tech charged me for the new seal, even though I am COVERED by your unlimited PLAN. The washers make crazy, screaming sounds when in the spin cycle and I felt inside the area where the seal was broken and it is sharp! The seals are almost always broken form the inside and not from what you call overlaoding. I want a machine that works and doesn't shred the new seal, there-by rendering my washer unoperable. Fix this problem and return my $166. for the seal that was sherded within 2 days! P K

Hi pkrause-Welcome to MySears. That sounds frustrating. How long ago did you have the seal fixed?  How old is your machine?  Did the tech give an explanation as to why he charged you for that service if you are covered?