discussions

guidelines

meet the moderators

Refine Display
Discussion Categories
water heaters topics
Start a

LockedDONT BUY FROM SEARS!!!!

posted on October 07, 2009 at 01:15PM Inappropriate?

Don't waste your time and money buying a water heater from Sears!  They need to change their website that claims if you buy before noon it's same day delivery!!!!  What a bunch of ****!  Horrible customer service!  I have been waiting two days and I still don't even have my installation scheduled yet.  I have called 6 times and just been given the run around about how they had a system failure yesterday.  Well, what's your excuse for today.  I've been told three times today that someone should contact me in an hour and still nothing!!!  I took off yesterday afternoon from work because I was told that it would be installed that day - no problem.  Then when that didn't happen, I took off today because I was told for sure they would call by 9am and installed today - and still nothing.  Who's paying me back for wasted time at home when I should be working?  Now the store that is supposed to install it is sold out of my unit and they have to transfer my order to another store which will delay my installation by another DAY!!!!  So that's three days of missed work!!!I have a 10 month old baby at home so hot water is important and it will be three days waiting on SEARS!!!  I would have canceled but I have put in this much time and effort to switch to a different store and have to wait a few more days and then have to wait to get refunded from Sears.  You would think Sears would have offered me some kind of discount for their "computer problem" they are having or the fact that their web site is a lie to attract customers...but NO!  This is the last purchase I ever make from Sears and they better believe I am spreading the word!

replies: 46 latest post: December 02, 2009 at 02:02PM by RitaWalendzik
Displaying posts 1 - 20 of 46 in total
posted on October 07, 2009 at 01:25PM
 

Hi there-Sorry to hear about the issues you had today with your delivery.  It sounds very frustrating.  I am sending this on to SearsCares, the customer service escalation team on the site.  They will do what they can to make this right for you.

posted on October 07, 2009 at 03:11PM
 

To WeHateSears,

I can't apologize enough for the problems we have had in getting your hot water heater delivered and installed. This is totally unacceptable and we need to step in and make sure this issue gets resolved as quickly as possible. Typically delivery and installation goes very smoothly and I can understand your frustration with this situation.

My name is Brian and I am part of the Sears Cares escalations team and we would like to look into this issue so that we can make it right by you. At your convenience, please contact my office via email at searscares@searshc.com so that we can get your installation complete. We would also like to discuss some other options available for the inconveniences you've endured. In the email, please provide a contact phone number and the phone number the hot water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (WeHateSears) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

posted on October 10, 2009 at 01:16PM
 
In response to SearsCares's post from October 07 2009 03:11PM

"WeHateSears", Thank you so much for your input. The Sears here in Harlingen Texas just tried to fool my wife thinking they would deliver today if purchased before noon. They really do need to take that sign down. My wife was at the store when I phoned her, when she double-checked the time of delivery, they then said tomorrow. Then, Sorry, Monday cause tomorrow is Sunday. Then Monday would prob. turn to Tuesday...Liars! People need their hot water, hello. The Kenmore 40 gallon i was looking at has terrible reviews, I'm reading they charge you to look at it cause they don't trust you when you say it's leaking. I'd hate to be charged $80 for a 5 mile trip. To think we almost purchased it for $650 installed. Thank you Lord for the internet.

posted on October 10, 2009 at 03:34PM
 

Trust is very important.

The leaking is SO... obvious.

Leaking from the input.

Leaking from the output.

Leaking from the pressure relief valve.

Leaking from the bottom pan of the unit.

A slow leak, or a fast leak.

A drain pan, supposed to be in-place below the water heater, properly draining into a working.

The sediment valve leaking.

Pipes in the vacinity of the water heater leaking.

Yup!

No need for an investigative visit here...

As for next day delivery...

Does anything say delivery AND installation.

Or, is the word d e l i v e r y used?

Took the people installing my water heater several hours to remove the old unit and install the new unit - to code.

Is that "we" plural or royal?

posted on October 14, 2009 at 01:22AM
 

AdamO

The Ad states

Same Day Installation available at most
locations when you call our water heater
experts by Noon at 1*800*877*6420.

"SAME DAY INSTALLATION"


posted on October 16, 2009 at 01:20AM
 

So...

If there is a minor problem with your existing water heater, you DON'T want a first contact evaluation visit to determine whether the old heater can simply be repaired, rather than ripped out and replaced?

And, I think I read the "at most locations" clause in your quote.

That kind of makes 100 percent SAME DAY installations NOT completely covered.

posted on October 16, 2009 at 05:10PM
 
In response to SearsImOnToYou's post from October 10 2009 01:16PM

Is there any water heater warranty that states they'll just send you a new tank because you claim it's leaking without verifying it? You do realize that any warranty that allows for that becomes an easy target for fraud. I could easily buy such a water heater, claim it's leaking, get a new one and sell it (because there's nothing actually wrong with the one I bought), and keep on doing it until I'm tired of making money for nothing. So, is it really unreasonable to want to verify that there's something wrong before handing over hundreds of dollars worth of product to someone? Would YOU do that if it was YOUR business, YOUR products, and YOUR money?

posted on October 16, 2009 at 05:12PM
 
In response to thr2SidestoaStory's post from October 14 2009 01:22AM
thr2SidestoaStory said…

AdamO

The Ad states

Same Day Installation available at most
locations when you call our water heater
experts by Noon at 1*800*877*6420.

"SAME DAY INSTALLATION"

Yes. Most locations. Not all locations. And there's no guarantee of same-day installation, though often it is possible. OFTEN. Not always.

posted on October 25, 2009 at 01:37AM
 
In response to AdamO's post from October 16 2009 01:20AM
AdamO said…

So...

If there is a minor problem with your existing water heater, you DON'T want a first contact evaluation visit to determine whether the old heater can simply be repaired, rather than ripped out and replaced?

And, I think I read the "at most locations" clause in your quote.

That kind of makes 100 percent SAME DAY installations NOT completely covered.

AdamO - You need to get a life. But you are right that Sears does have the "at most locations" clause and what they should have is "at no locations". Sears could not coordinate when to go to lunch much less an installation. I couldn't get a warranty service call through,--got cut off twice after being put on hold left me with having to find a reliable contractor. That is NOT good customer service no matter how your bizzare wit can spin it. And whats more is that it is common practice for Sears from what I have read on other unfiltered forums.

posted on October 25, 2009 at 03:55AM
 

Got a life Barry.

What about you?

posted on October 25, 2009 at 09:09AM
 
In response to AdamO's post from October 25 2009 03:55AM

You obviously do not. Spend all your time here giving out these totally useless one-liners. I suppose you have a witless one-liner for that too. I thought people in Ca. had lives--guess I was wrong. Or I know your life is being secret positive Sears comment guy. Your ugly face is all over these comment boards so I am sure you work for them in some capacity. Go ahead with the one-liner, get another cookie from Sears.

posted on October 25, 2009 at 02:45PM
 

Barry, Barry, Barry!

You are attacking a fellow poster...

Bad boy.

You should go back to ranting about how Sears is "no fair".

That would be a FOUR line reply.

Looking forward to your, what, 10th posting on the same topic.

posted on October 25, 2009 at 03:52PM
 

Sometimes Adam does go off on a bit of a tangent.

Occasionally, even I, the Zen Master of the one arm push ups, can get annoyed with him.

I usually, kindly, tactfully post for him to come back to reality...

posted on October 25, 2009 at 04:38PM
 

Reality is good.

Sometimes, we all need some help...

Some of us need it more than others.

:)

posted on October 25, 2009 at 04:55PM
 
In response to Barry01's post from October 25 2009 09:09AM
Barry01 said…

You obviously do not. Spend all your time here giving out these totally useless one-liners. I suppose you have a witless one-liner for that too. I thought people in Ca. had lives--guess I was wrong. Or I know your life is being secret positive Sears comment guy. Your ugly face is all over these comment boards so I am sure you work for them in some capacity. Go ahead with the one-liner, get another cookie from Sears.

You called Adam Ugly, so I think he needs some competition on that.

posted on October 25, 2009 at 05:47PM
 

That is one FANTASTIC profile pic.

Was that the camera lense?

Or, did you use some sort of Photoshop-like "filter"?

Fish-eye filter, maybe...

posted on October 25, 2009 at 05:48PM
 

Ugly/ scarry would be me "smiling".

posted on October 25, 2009 at 05:52PM
 

Microsoft LifeCam with effects software.

That does look like you are smiling (well, "smirking").

posted on November 03, 2009 at 08:45AM
 

I am looking to purchase a water heater, not sure that zi want to but from SEARS after reading these BLOGS, as a child you seemed to think that SEARS was the one place you could trust... now I wonder!

posted on November 03, 2009 at 08:43PM
 

I totally agree with WeHateSears....

I had the same experience, however, I decided to pay a certified electrician to do the installation because we got tired of waiting.  The hot water heater is a little over 2 months old and it is not working, for the second time. 

I purchased the hot water heater from Sears 2 months ago.  Within 2 weeks it was not working.  I called service and they said they couldn't get out for 1 week because they did not do the installation.  So, I hired a electrician to install because I got tired of waiting for their "same day installation".  2 months later and it's not working, AGAIN!  This time, I waited the week for the service call and THEY DID NOT SHOW!!  I had to pay my electrician for another visit and he said that the water heater is defective.  I'm not upset that the thing is defective.  I'm just upset at Sears' complete lack of care or concern about what I've gone through.  Now what??  Wait another week without hot water???  Then another week for a new hot water heater??  Good God if I have to spend another second going through that customer service call prompter I'll die.  I'm just going to bite the bullet on this one and go to Home Depot.  I paid more for my electrician than I did for the water heater!!  Ridiculous!! 

LockedThis topic has been locked.