Wells Fargo Home Mortgage

Wells Fargo Home Mortgage Reviews


3.45 of 5 (by 11 reviewers)
Rating Summary | 64% of reviewers recommend (7 out of 11)

Pros
  • great customer service (6)
  • affordable rates (6)
  • work with you (4)
  • rep was easy to work with (3)
  • great employees (2)
  • great customer support (2)
Cons
  • horrible customer service (4)
  • high fees (2)
  • hidden charges (2)
  • too big never talk to the same person (2)
  • are takiers, not givers. (1)
Most Helpful Favorable Review

“prompt response, great help”

I had wachovia for my mortgage, but now that I'm with wells fargo I am very happy. They actually answer the phones and send out information promptly. The only thing I don't like about them is that they send out sometimes too much information, lots of insurance information, and other stuff. I think that...

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Posted on Mar 10, 2010
Most Helpful Critical Review

“Go Elsewhere!”

We chose Wells Fargo because we thought we were staying "in the family."  In all honesty, my brokerage accounts were originally with A G Andersdon - subsequently bought out by Wells Fargo.  I love my broker and transfered that satisfaction to Wells Fargo - mistake!  My local lender in Memphis has...

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Posted on Jan 25, 2011

Wells Fargo Home Mortgage Reviews

Displaying all 9 reviews

“I would definitely use them again for my next mortgage”

I was a first time home buyer and had the best possible experience with Wells Fargo Mortgage Lending here in Ga. My lender was informative, patient and all around fantastic.I've heard many horror stories when it comes to purchasing a home however my lender did the worrying for me and we had a smooth closing(and yes, it was on time).

No surprises at the closing table :)
Posted on Dec 21, 2008

“Wells Fargo sought me out and gave me the best service and rate.”

About five years ago and out of nowhere Wells Fargo sent me in the mail all the papers I needed to accept a new home loan at a fixed rate of 4.875% for 15 years.  All I had to do was get about five pages notarized and submit the papers back to them.  It was a refinance of an existing mortgage balance we had with a local bank. This loan saves me about $250 a month over our old loan which was only 7%.  I set up a bank draft, and this amount is deducted monthly with no effort whatsoever on my part.  I have never had any problem with Wells Fargo and would use them again for a home mortgage. 
Posted on Dec 13, 2008

“Still call the loan officer w/ Wells Far that we had 7 yrs ago ”

Seven years ago we enjoyed working with our loan officer at Wells Fargo and have used him two more times since then.  They are by the book and very efficient. Every i dotted and t crossed. Never any problem. Our questions were always answered with honesty and professionalism. Great rates with outstanding customer service at Wells Fargo!
Posted on Nov 17, 2008

“very dissatisfied with wells fargo”

I am very dissatisfied with wells fargo I was supposed to close on my home a month ago it has been 2 months and i havent closed on my home yet. I dont know what is going on with my loan things they should have already have done is just getting done (1 months after have should have closed) they have had my signed contract since July which should have closed on or before aug.14 it is now sept.23 and i still dont know when i am going to close. I also talked to a manager he was supposed to give me information regarding my loan still waiting for the call back which was 4 weeks ago.I would not recommend...

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Posted on Sep 24, 2009

“wells fargo has been a pretty good bank to me”

Wells Fargo so far has given me good service with no complaints so far
Posted on Dec 05, 2008

“Great Service”

I have dealt with Wells Fargo for the past 8 years and find them to be a great Company. I had one bad experience and when I notified the branch manager, it was quickly resolved.
Posted on Nov 18, 2008

“We got great service with Well Fargo Home Mortgage.”

My husband and I made the jump to homeowning with the help of Wells Fargo Home Mortgage. They worked with us on closing costs and points. In the end they helped make our dream of owning a home reality. Afterwards the good treatment continued with polite service. Clear billing statements. When we refinanced with another company we regretted our move. The new company didn't care about us at all we were just a faceless payment. Well Fargo Home Mortgage set the standard high. We will be using them in the future.
Posted on Jan 04, 2009

“The absolute worst to get along with regarding insurance rules”

Wells Fargo is the worst home mortgage lender that I have ever dealt with in regards to the amounts and types of insurances required when they take over a mortgage.
Posted on Oct 10, 2008

“They are a player in the current market crisis.”

All my life I have spent what personal time I could working with tools. There are virtually no tools I don't know how to use.  I do freely admit, however, that I am far from great with some of the more complex items.  Sears unquestionally make some of the finest hand tools available, and their lifetime warranty shows they know it.  Their power tools are OK for the home fixit guy and the nonaggressive hobbyist.  They do not appear to be made for heavy, continuous use, but are good for intermittent needs.

As a senior executive, I always enjoyed an opportunity to spend time in the trenches with...

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Posted on Nov 25, 2008

Reviews of Wells Fargo Home Mortgage

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