Whirlpool Duet HT 4.0 I.E.C. cu. ft. Ultra Capacity Plus Front-Load Washer
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Whirlpool Duet HT 4.0 I.E.C. cu. ft. Ultra Capacity Plus Front-Load Washer Reviews


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3.09 of 5 (by 22 reviewers)
Rating Summary | 50% of reviewers recommend (11 out of 22)

Pros
  • capacity (7)
  • easy to use (6)
  • quiet (4)
  • efficient (4)
  • appearance (4)
  • features (4)
Cons
  • maintenance (5)
  • non durable (5)
  • bad electronics (3)
Most Helpful Favorable Review

“Best appliance purchase we ever made!”

We got our Duet in October of 2008 as a closeout floor model. After removing the shipping bolts, hooking up the water, leveling it, and plugging it in, we ran an Affresh tablet for a Clean Washer cycle and immediately thereafter began cleaning all the laundry in the house. We used to have piles of laundry... read full review »
Posted on Feb 08, 2009
Most Helpful Critical Review

“Knocking Sound”

After 2.5 years of normal usage the main bearing in the washer failed. You'll know if it happens to you because the washer develops a loud knock during the spin cycle. A technician told us it would cost over $1,000 to replace the part because of the time required to remove and install the bearing. So... read full review »
Posted on Jan 03, 2009

Whirlpool Duet HT 4.0 I.E.C. cu. ft. Ultra... Reviews

Displaying reviews 1 - 13 of 22 in total

“Piece of Junk”

The washer is 2 years old and would not spin.  The F25 error was displayed.  I called Sears service and they pushed a service contract.  The contract is $329 only covers expenses up to $500.  The repair bill was $800. The entire drum and bearings need to be replaced.  I recommend to keep checking the reviews.  There are many people with this same failure.  So Sears says pay $300 more or get a credit of $500 on a new machine.   I sent an email to Whirlpool on the poor quality of the product and there response was to try someone other than Sears for a second opinion at my expense.  The...

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Posted on Dec 04, 2009

“Not worth it”

We've had our Duet for a little over two years and were just told today that the bearing is shot and the repair would cost over $800.  Fortunately, we have a home warranty and its covered but if not, we would be out that much money.   The washer did an average job on our clothes.  It took a while for me to figure out how to get rid of the funky mildew smell (had to run bleach in the cleaning cycle once a month and only used powder HE detergent) but once I did, I never had the smell problem again.  The machine never impressed me and I would not buy another. 
Posted on Nov 17, 2009

“an engineering failure”

I bought the duet 5 years ago. It worked great for only 4 years. The main bearing in the tub housing failed, so I replaced the rear housing for 225 dollars. It lasted 8 months. Now I have to spend over 600 the fix the machine. It is easy to work on, but replacement parts are ridiculously high priced. Needless to say, I'm buying a top loading machine now for the same price it would cost to fix the Duet, and thats if I do It myself.                                                                                                                ...

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Posted on Jan 27, 2010

“We like it!”

We recently purchased the Duet set.  So far, so good.  Both seem to be reasonably quieter than the set they replaced.  Clothes and towels are clean, fresh and soft.  Unless you have physical limitations, don't waste your money on the overpriced pedestals.  We didn't and it is not that much effort.  No more than we have all done for years fishing the clothes out of the top-loader and bending over to put them in the front-loading dryer!  I was a little concerned about them being so electronically controlled so I purchased warranty through Squaretrade.com for much less than the Sears service...

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Posted on Oct 25, 2009

“Perfect for the massive amount of laundry our family creates!”

We purchased this washer (and matching dryer) right before we found out that we were having two more babies!  It has been great. We now have 6 in the family, and you can only imagine the amount of laundry I have to keep up with. I can do larger loads of laundry than with my regular machine. Our laundry area is in our basement. The noise level is just fine. When it spins, it does a little bit louder sound. But, I know that it is really wringing out the water. I like all of the various settings that I can use. I can do delicates on up to heavy duty loads. It was my mother's day gift, and I love...

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Posted on Nov 11, 2009

“Don't buy this product”

We have had this washer for less than 2 years and the motor control board went out.  It cost us $600.  This is a poorly supported and cheaply built washer and I will never purchase another Whirlpool product, ever.  Buy another brand and I am going to sell these units and switch back to Maytag.
Posted on Sep 26, 2009

“Dead on Arrival”

I purchased this unit for my new home and did not test it till little over a month after purchase. This washer wouldn't power on. Called Sears and they sent a technician who determined fault with Control unit. I am waiting for the part to arrive and techinician to install it. Sears wouldn't exchange for new and wants to repair it instead. Wondering what is the guarantee on this part & repair.
Posted on Aug 21, 2009

“Hasnt worked since we bought it and sears is unable to fix it ”

Have now owned this dryer for 8 weeks and it hasnt worked yet. Two different Whirlpool licensed repairmen have been out and unable to fix it. Terrible customer service over the phone as well. I would recommend against purchasing this item as my experience has been terrible every step of the way.
Posted on Nov 13, 2009

“After 13 Months - F11 Error - $500 Fix”

Do not purchase this washer. I will grant you that when it works, it does a great job and we have been pleased with the overall experience .... until now. We purchased the washer 13 months ago, and this weekend it would run for 5-10 min, then flash an F11 error code. Repair came out and gave us a quote over $500 to fix the MCU. You can almost buy a new washer for that price. If you do purchase this washer, I would HIGHLY recommend purchasing the extended warranty .... because you will need it!!!!
Posted on Nov 08, 2008

“Great washer & Dryer”

Spent several weeks reading reviews for HE washers & dryers and was concerned about what I would read. Seemed like they all had problems. But our 18 year old washer and dryer were due to fail soon and there was a big sale at Sears so we had to take the leap. I can say after 8 months with this pair we have been very happy with them. They are quiet, efficient, and do a great job of getting clothes clean. SO far we have not experienced any of the complaints I read about with the front loaders. The 6th sense to adjust the time to load size makes for a great feature. The high speed spin helps reduce... read full review »
Posted on Dec 18, 2008

“Love It!”

I purchased the duet washer and dryer together and have been using them for over two months now and they have been a blessing. They are very quiet and fast. Clothes come out smelling clean and fresh. I highly recommend the washer and dryer both. Just be sure to read the manual for helpful advice, such as detergent use, cleaning monthly and leave the washer door open for a few hours afterwards to prevent mildrew and musty smell. I don't think you will be disappointed.
Posted on Sep 01, 2008

“This washer is great”

We just had our washer and dryer delivered on Wednesday, and it is wonderful. It is so quiet. I do have it installed in a 1st floor laundry room and there is no problem with the sound. It is actually quieter than my old top load. We love to watch it go through it's spin cycle. I also purchased the work surface, it is a must. Just love it!
Posted on Jul 30, 2007

“Get an extended warranty!!!!”

I have had my Duet washer (and dryer) just over 2 years, and it worked fine until recently. It kept giving an F11 code, which basically is an electrical issue. The computer in the washer needed to be replaced to the tune of 250.00, plus labor. The warranty covers it only through year 2. Also the water valve had to be replaced 2 times already. My advice is definitely get a 3 year extended warranty because things do go wrong and the parts for this pair are quite expensive so it's worth the up front money for extending the warranty!! The size is great. Fits tons of clothes. The spin is powerful and... read full review »
Posted on Jul 20, 2007

Reviews of Whirlpool Duet HT 4.0 I.E.C. cu. ft. Ultra Capacity Plus Front-Load Washer

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