BillKace's Profile - MySears Community

BillKaceSouth Amboy, NJ

“Work union, live better !”

Profile | Reviews | Friends & Fans | Photos

Member since: October 2009
Lifetime Points: 4,958
Discussion Posts: 54

Reviews: 2
Review reads: 1,339
Helpful votes: 76

Friends: 3
Fans: 2

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Fun Facts & Interests

Hometown...: Newark NJ
You can find me...: on Facebook
Surprising fact about me...: Voting member of The Grammy Recording Academy, CEO of Kace Productions LLC / Kace Records
Favorite band growing up...: All the ones I played in
Favorite website...: www.kaceproductions.com

Discussions BillKace Is In

Poor packaging For Kenmore Elite Microwave in Appliances

Ideas BillKace Started

Need to work on customer support in General Customer Service
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BillKace's Reviews

Oil Change Service (filter excluded)

“Never had a problem with Sears Oil Changes”

Never had any issues with Sears changing my oil, Issues with other services but the oil change was done right . The only improvement I could see is that Sears needs to have an express oil change. I only have Sears change my oil if I am getting other work done that will tie up the vehicle for a few hours if not the whole day.

Posted on Oct 27, 2009

Was this review helpful? Yes (13) 1 comment

OCT

2009

Brake Evaluation

“Forget about it ! Go somewhere else !”

Was this review helpful? Yes (36)

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Comments for BillKace

To BillKace,
My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about the poor service at the Sears Automotive shop. We are concerned about this situation especially since you were told you would get a call back and have not. All of this is unacceptable by Sears standards and we would like to talk with you about it. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the service was done under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (BillKace) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

Hey, BillKace-Did anyone ever get back in contact with you about the issues you had at your local Sears Auto?

Hi There! Just wanted to let you know, a Sears representative has reached out to you on your original thread to see if there is anything she can do to resolve this situation with Sears Automotove. Thanks!