To BillKace,
My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about the poor service at the Sears Automotive shop. We are concerned about this situation especially since you were told you would get a call back and have not. All of this is unacceptable by Sears standards and we would like to talk with you about it. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the service was done under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (BillKace) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

Hey, BillKace-Did anyone ever get back in contact with you about the issues you had at your local Sears Auto?

Hi There!
Just wanted to let you know, a Sears representative has reached out to you on your original thread to see if there is anything she can do to resolve this situation with Sears Automotove.
Thanks!