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EMy1CDover, ID

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Member since: February 2010
Lifetime Points: 1,235
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Side-by-side light stays on. in Refrigerators

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In response to EMy1C's comment from Feb 5, 2010:

There is a "Service Flash," an internal document # SF46-515R4, that covers your problem. The problem is that the appointment takers have no access to this document, only the repair techs. Unfortunately, you have to set up the appointment and have the repair tech come out to verify your refrigerator is covered by the Service Flash.

I included the SF# in case the tech needs help finding it... he should know about it beforehand. When he calls you before his arrival, you can ask him about it.

I wish the system were more streamlined. A new computer system is in the works, but it isn't totally online yet.

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SHC-ErinM

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