The Sears Store in Rutland, VT continues to provide excellent customer service. I have never had a bad experience there. In fact, I always come away feeling like i got great service. A rarity these days. My recent experience was when I sent my son to the store to use my credit card to purchase tires for his truck. While most would make this a difficult, at best, transaction, Sears made it relatively easy while taking the proper steps to ensure the security of my account. Thanks, Sears!