MrJaialaiSpringfield, MA

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Member since
May 2009
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Discussions MrJaialai Is In

Censoring of negative comments in General
latest post: over 2 years ago by MrJaialai
Outlet Stores? in Appliances
latest post: almost 3 years ago by MrJaialai
FRIENDS & FAMILY SPRING V.I.P. EVENT SUNDAY 5/3/09 in General
latest post: almost 3 years ago by MrJaialai
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Comments for MrJaialai

loveme4evababy wrote on Oct 5, 2009

 

Thank you for your informative post about the censoring on this board. I was unaware.

SearsCares wrote on Sep 21, 2009

 

Mrs. Jaialai,

I apologize for the mix up in your screen name, some how I had your name mixed up with another poster we are reaching out to. The message was meant for you and we would appreciate the opportunity to speak to you regarding this experience.

Thank you,

David V.
Senior Case Manager
Sears Cares

SearsCares wrote on Sep 21, 2009

 

Dear Mr. Jailbait,

It is unfortunate that you are experiencing so much trouble on the rebate you submitted back in April. It should have not taken this long to get your issue addressed and we apologize for that. My name is David and I work for the Sears Cares executive team and we want you to know we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can assist you with resolving this issue. Please provide a contact number and the phone number the appliances were purchased under (if different than the contact number) and we will contact you at your convenience. We hope to hear from you soon and look forward to working with you on finding a solution that best meets your needs.

Thank you,

David V.
Senior Case Manager
Sears Cares

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Hoffman Estates , IL

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