SearsCares's Profile - MySears Community

SearsCaresRound Rock, TX

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Member since: March 2009
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Discussions SearsCares Is In

Stock and Pick-up of merchadise in Customer Feedback

latest post: about 1 year ago by SearsCares

Kitchen Renovation By Sears? in Customer Feedback

latest post: about 1 year ago by SearsCares

shattered oven door in Appliances

latest post: almost 2 years ago by SearsCares

Beware of Edwin in Austin in Customer Feedback

latest post: almost 2 years ago by SearsCares

Edwin at the Austin Call Center is and EPIC FAIL! in Customer Feedback

latest post: almost 2 years ago by SearsCares

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Comments for SearsCares

I also purchased the Kenmore Frontloader Washer (mod#41744042400) and Dryer. I am having what appears to be grease streak marks all over wash loads, particularly large loads - this has ruined several loads of good white clothing and I am pissed. Sear 800# is of no help in resolution other than to "offer" me a 1yr wnty (unit is only 7yrs old) for $370 and will only cover up to $500 inn repairs/parts. This is unprofessional and unacceptable to me. If anyone knows of this condition and/or resolution, please reply. I'll never buy another thing from Sears based on their service if this continues.....

We also have a Sears front loader and had the tub bearing replaced last January and now had to buy the extended warranty to get it done again. I am retired and disabled and can not afford all of this, why is it the warranty on such an expensive part be void after 9 months? Something is wrong with this picture. Thanking you in advance for any help you can give us. Carol Hennemann

Help, our sears HE washer door will not open, we did everything the manual told us to do . error msg "F" and F/DL please send help to merizzy62@yahoo.com

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my sears front load "he" washer will not work . the door will not open. we did everything that was in the "troubleshooting section of the manual" please help WE need the clothes that are inside, all my sons school clthes. send help to
merizzy62@yahoo.com

Hi,

My name is John DeAngelo. I purchased tires from Sears in Frackville, PA. Since the install I had my truck back there on three different occassions as I have a bad shake in my vehicle since the new tire install. It was not there with the old tires. I also had an alignement done. Each time I took the vehicle back the tires were rebalanced and the problem went away for a little while. This latest time the problem went away for about two weeks but I'm now experiencing the same shaking once again. It is very frusrtating as I spent a great deal of money on these tires and I not sure what they are causing such a problem. What options do I have as I believe I still have the warranty available on my tires. These were a special order item so at what point can I return the tires I have on the vehicle for a different type. Please help. Thanks, John DeAngelo

Recently took my Mercedes Benz Sport C-Class to the sear in Killeen Texas for replacement of All four tires. Before buying tires i made Service provider aware the i have two different sizes on my car the front requires 225/45/17 and the rear requires 245/40/17 Sales person said not problem we have those in stock but just to be sure i ask the sales person to recheck the size required for my vehicle after she did that, she also went out to the car and verify size by the cars data plate, well needless to say 1.5 hours later my car was complete, returned back to sear after i did not recieve a phone call from Sales person saying my car was complete. I paid sales person went out to my car and sears had put my old tires in my back seat of my mercedes benz (what?) already upset went home and the next morning while about to wash my car noticed that my front tire looked bigger than my rear tires i checked size, i was right the had put the wrong size tires on my car, returned back to sear to find out that they didnt have my tire in stock and would have to order them, i told the sales person that i came saturday to get new tires cause i have to go out of town on monday, her response was that is the best i can do. I would really like to speak with a Manager or someone higher, than their tire expert. So now i will be not taking my car due too using the service department from sear. Thanks sears! I am very disapointed in this service.

Good afternoon:
I purchased a kenmore gas dryer July, 2010. For the past month I have not had use of my dryer due to no heat for drying my clothes.
I was given a repair date February 01,2011 between 8:00 am and 12:00 pm.
The serviceman did not arrive yet and at 1:00 pm I contacted service inquiring if the servceman was coming.
Service infomed me they will contact the serviceman and have him call me.
Low and behold, 3:00 pm rolled around and still no serviceman or phone call.
I called service again at 3:00 pm only to be informed the technician is not coming today and I have to re-schedule.
The next earliest appointment was for Feb. 9,2011 which means another week of no dryer.
I had also planned on going to work in the afternoon but was unable to since no one contacted me about no service visit today.
I would appreciate it if someone from Sears was to look into this matter and see if I can get an earlier repair appointment with an earlier morning time so I would not loose another days pay for nothing.
Sincerely,
Sharon ATkin
30 Houston St.
Florida,New York 10921
(845) 651-5907
email: Jakerachele@yahoo.com

I have a Kenmore 417.**** Front Loader washing machine which is 6 years old. A known defeat in design is the "drum spider" that attaches to the stainless steel tub. It corrodes and breaks which has happeend to my machine. Sears and/or Kenmore knows it has this problem (just google Kenmore front loader washing machine spider). My 6-year old machine seems to be about the average time that these machines last according to the research on the spider drum breaking. I would be satisfied to have the part# 131618500, which is covered by a limited lifetime warranty, mailed to me so I can replace it myself. This is a $700 washer and should last more than 5.5 years.

Harold Graham