Sears Repair computer-phoned to say my top-rated 1997 Kenmore Tank Vacuum was ready to pick up. I had paid an initial fee to start the replacement of the motor.

It was returned untouched, I was told it meant that no motor was available, and no refund was offered.

I said it could be a fraud to take money for no work, and I did not believe a top-rated Kenmore vacuum cleaner could not have a replacement motor available somewhere.

I said I did not believe Sears Shoreline would deny a refund.

The pickup desk person then admitted that his superior had the authority to refund. I got the refund...