I tried calling 1-800-4-MYHOME to schedule repair service on a Kenmore washing machine. My local yellow pages has a large ad for Sears appliance repair which says they offer Saturday and evening appointments as well as weekdays in 4-hour windows. I spoke with two different operators over the phone and was told each time that in my area they only offer Monday, Wednesday, and Friday appointments from 9-5 in 8-hour windows. I can arrange to be at home to meet a repairman on most Tuesdays and Thursdays, but given my work schedule it's not at all possible on Mondays, Wednesdays and Fridays, and...
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