On the third load the plastic ring with the integrated handle detached from the rest of the door. The door was extremely hard to open and it was a concern from the beginning. I believe this to be a poor design feature, it should be metal or reinforced. additionally I could not have the part replaced and now they have to deliver an entirely new unit.
update: Sears promptly replaced the faulty unit, the new door operates much more smoothly. This must have been a defective part, either the latch or the door. It is now operating perfectly and I am really impressed with the way the loads come...
read full review »