We purchased this model in Oct 2004 believing we were getting the best but have been dissappointed by several problems. Five years later, we're now replacing the unit. The first service repair within the first 3 years when the emergency shut off "feature" kept tripping turning off the heater. Sears service replaced the upper thermostat at our expense since none covered in warranty. Last week (Nov 2009) we just happened to notice the tank was leaking rust colored water from the lower access panel, and the wall behind the water heater was moldy and has been wicking the water for...
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