jfinbos's Profile - MySears Community

jfinbosSalem, MA

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Member since: December 2009
Lifetime Points: 7,430
Discussion Posts: 333

Reviews: 2
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Helpful votes: 6

Friends: 2
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Worst Customer Service ever in Customer Feedback

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Service calls and very poor customer service in Appliances

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Service contracts in Customer Feedback

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Unhappy with response about Warranty Protection Service through... in Customer Feedback

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First Post- Frustrated with "Master Protection Agreement" in Customer Feedback

latest post: about 1 month ago by jfinbos

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jfinbos's Reviews

Craftsman 2700 PSI , 2.3 GPM Briggs & Stratton Powered Pressure Washer, 49 states only

“Burst hose”

Just got home with a new 2700 psi washer with the B&S quick start engine , which quickly and easily started after assembly which was also easy. Too bad the high pressure (3000psi max ?) line burst immediately upon start-up. Even though the trigger was pulled, the water was in the pump before starting, and my garden hose has normal to low pressure (around 20psi). It seems quality control just is'nt what it used to be. I'll head for the local Sears Monday morning and voice my disappointment. Maybe a hose that can handle a little more pressure than the max. expected from the washer may solve this...

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Posted on May 17, 2010

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JAN

2010

- 3YR In-Home Master Protection Agreement

“An unfortunate necessity these days!”

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Comments for jfinbos

http://classactionworld.com/Sears+Roebuck+%26+Co.%3A+Calypso+Washers/saaoc/10124.html

Jfinbos in Salem : As much as I'd love to be a reviewer and thank you for adding me to your circle I'm finding this to be as futile a resource as it was to ask for support from Sears or Maytag in the first place. It has become a poor use of my time as I don't need to argue with the very people who were suppposed to support me......... I have unsubscribed and will not further review Sear's products. As of today, I realize I need to find a new vendor who has my best interests in mind. I will be shopping elsewhere for the $25,000 home improvement project I've just started. I grew up with Sears, but times have changed.

In response to jfinbos's comment from Jan 28, 2010:

I didn't really think saying that he was condescending and degrading towards customers was coming to his defense.

*shrug*

I guess that goes to what I was saying, about you both ignoring what other people say to support your own ideas.

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I didn't want you to think I abandoned our TrueCrew! But, I have been busy running around trying to get ready for a trip to Jamaica tomorrow for 10 days... halleluiah!... a last minute present offered by a friend (a very good friend indeed!) and it's 9 degrees tonight ha ha!
I haven't resolved everything, but I am going to skip the offer for a free year of MPA on my old Calypso (duh!) and take Sears up on their offer of a new washer. They want to give me the Oasis, or anything up to $1000 (if more I pay the diff). I just haven't had the time to go look. Just as long as my calypso holds out for my family while I am gone.

Funny thing, the REFUND check for my "unused 8 months" arrived yesterday... ha ha. At the same time, I found a message on my telephone from the local service place saying that they tried to re-instate my cancelled service plan, but can't. The warranty dept said if I want my Calypso covered, I have to just buy it back (for a year). No thanks!
So, today...I went to the bank and cashed the check and drove off quick! so sweet... what a great feeling!

When I get back I will go order my new washer, and also keep the $100 gift card, and now I have an extra $100 to boot. I don't feel the least bit guilty... it's the LEAST sears can do to make up for all their trouble.
AND, when I return, I will post a follow up to tie up the threads I started.
have a good one...! Lee

"Bottom line: the MPA is not the end of your problems with covered appliances.

A very expensive assurance policy that you need to "fight for what you've paid for" when you need it."

Oh, man, do I ever agree!!
If/when you have time, please read my most recent post over in Customer Service ("In all fairness, Sears isn't the only one..."), and you'll see that my conclusion is very similar to what you had already written in your review regarding the "fight," lol !
Have a good one

hey -- anything resolved yet?

nothing here either. We got 22 inches of snow on Saturday, but roads are clear. Amazingly we didn't lose power, which we always do in any storm (rain or snow).

I may be taking my laundry into the "sears laundromat' at my local mall.... and when I called searscares again this morning... I left that message on Edwin's answering machine!

thank you thank you thank you!
I feel like at least I have one person in my corner! I am still fighting the fight, and now sears says they'll send a different tech on Monday (not the punk that insulted me and walked out)... meanwhile my washer is getting slimier and stinkier by the day. (The mold is the "debris" that the tech said was in my washer and declared it obvious customer abuse and that's why my pump has broken 4 times !!!???!!!). Actually, no one knows yet for sure if it's broken, or clogged or what, because he didn't even open up the washer and look at the pump!

Not to bore you, but just wanted to say thank you and have a good holiday. I am a single mother of 3, and my "handy man" boyfriend works on dangerous oil rigs out in the Gulf. He is gone for 28 days and won't be back til mid January, and so I am feeling pretty vulnerable. I am so tired of big companies trying to scam and take advantage of people. As you said in a post, it should have to take so much effort to just get a tiny bit of response. so not right... I cannot afford a new washer right now, I lost my job last year and still cannot find anything. I just want this dumb machine fixed enough to limp along for a few more months, when maybe I'll have a job and can buy a new one.
thanks for taking the time and speaking up for all of us unsatisfied sears customers
My next agenda after getting my washer fixed? get the rude punk (tech) who walked out yesterday and told Sears to CANCEL my service plan! he picked the wrong woman to insult!
your pal, Lee (searsnomore2)

jfinbos-Just wanted to double check-did you send a private message on to SearsCares to let them know your contact information? They are unable to assist without this, as they can not look up any details on your order. If you have not done so, here is their email address, which they gave in their original post: searscares@searshc.com. Thank You!