SEARS TELEPHONE ANSWERING SERVICE - Having a recording ask me the purpose of my call and having that recording not recognize that purpose, then having the recording rush ahead if I don't respond in just a second or two because none of the examples cited is the reason for my call, is so darn frustrating. What may serve customers better is an old fashioned human being, and in lieu of that, at least an additional choice for "other" concerns/questions that will get you to a real, live, breathing, person.
I ask you to experiment one time, call Sears and ask for Miracle Ear. I believe Miracle Ear...