I agree with you. I work in Redlands,ca . And live in Hesperia,ca. The Redlands store is neat staff are friendly. The Redlands store usuallu has what i'm looking for. Whereas Hesperia is cluttered. The staff seemed bothered when you need there help. I don't even bother asking them to unlock their electronic games and movies. Because they take well over 45min. one time. So why bother. Relands don't have anything under lock.