The deep freezer itself is great. No problems keeps cold blah blah blah. GETING THE DANG THING IS WHAT SUCKS. I ordered this online to have it shipped to my local sears. I did this because the store said it would take 10 to 12 days to have it in and for me to order it online it would be there in 7 days. GO FIGURE. However, when I ordered it ... it didnt go to my local store. It went to some warehouse in bum**** egypt. The store made me drive all the way out there to pick it up and when I got there, the facility was full and they had it taken to the other storage facility. YAY, its a great freezer....