After purchasing a LG steam front loading washer and dryer and a 50 gallon hot water heater for my new house on April 30, 2008 I had a problem with the rebate and TRIED to call my local store. After many vane attempts and requests to talk to the salesman in the local store I was badly treated and patronized. The service person insisted that THEY would take care of the problem. I related the problem and was told there was nothing they could do. When I called back to complain to a supervisor, they HUNG UP ON ME. I was not rude or mean, just insistant that I be given the direct number for the store....