Automotive Discussion Board

Sears auto kingsport tn

SHC-JennaL — Fri, 10 Feb 2012 14:51:18 GMT

Hey jchurchwell,

Check your community inbox for a message from me, I need a little more information from you.

Thanks,

Jenna

Sears auto kingsport tn

SHC-JennaL — Thu, 09 Feb 2012 23:06:14 GMT

Hi jchurchwell,

Thanks for posting about your experience at the Kingsport Sears Auto. I am sorry to hear about what happened. I have passed this along to our corporate auto team to review. Please check back for updates on this from me. We would like to ensure you do not have this experience again.

Thanks,

Jenna

Sears auto kingsport tn

jchurchwell — Thu, 09 Feb 2012 18:57:37 GMT

I went to buy 4 tires at my local sears in Kingsport Tn I checked the website for price and they had them for 237.44 each I also checked another online tire store and found them for 222.00 each I then went to the local sears store with a print out of each price and was going to order them and have them price matched. The manager took my print out and proceeded to add shipping to the cost of each tire even though the place offered free shipping. She then said the price would be 267.98 each which is 30.00 more than the sears website and 45.00 more than the other site I had found. I ask about this and she said they had to pay shipping on there tires so I had to pay it too so I ask about the sears price and she finally agreed to match it. I then ask her to give me the total price and it was 1387.99 out the door 4x237.44 is 949.79 plus 60.00 for mounting and balancing is 1009.79 so I ask where the other 300.00 dollars came from all they could tell me was a alignment and fees. I walked out and called the bristol sears and drove 30 miles to it. I got the same tires out the door mounted and balanced with road hazard for 1002.36 because they didnt try to make up for matching the price of the other stores. I will never go to the Kingsport store for anything auto or otherwise.

Promise Time Not Ready

SearsCares-Robert — Mon, 06 Feb 2012 17:18:07 GMT

Dear Lopez201367,

We are truly sorry for the inconvenience of the experience at your local Sears Auto Center. This is not the kind of experience Sears prides itself on. We would like to speak with you about this issue with the Auto Center and improve on our customer service. Please contact us at your earliest convenience at SMAdvisor@searshc.com and please provide your screen name (Lopez201367) for further assistance. We value as a Sears customer and we would like to have the opportunity to correct this issue.

Thank You,

Robert B.

Sears Social Media

Promise Time Not Ready

Lopez201367 — Mon, 06 Feb 2012 03:07:08 GMT

Disappointment I took my car to Sears Inland Center at San Bernardino Store
#0001398 For Tire Change and After talking to Maria the Supervisor and decide to
do more work and I even Open a Credit card account to pay for extra repairs she
Maria said the car should be ready for pick up at the end of Saturday February
05, 2012 I told her it’s OK to keep the car for an extra day so they would have
done all work on the car But I Said to her Maria Be Sure the Car be ready no
later than Sunday I need my car for work on Monday She said Maria no problem
your car work be done by Sunday When I call On Sunday and spoke to employed For
Pick up my Car , My CAR WAS NOT READY WHY, WHEN I SPOKE TO MARIA ON SATURDAY SHE
SAID MARIA IT WOULD BE READY FOR PICK UP ON THE END OF SUNDAY . I DON'T HAVE A
CAR TO GO TO WORK ON MONDAY NEXT MARIA COULD HAVE SAID WE ARE SHORT OF HELP
MECHANICS I WOULD HAVE BROUGHT BACK THE CAR NEXT WEEK TO FINISH THE REPAIRS I
VERY DISAPPOINTMENT MY CAR WAS NOT READY AT TIME PROMISE NEXT TIME I WOULD THINK
TWICE TO GET THE WORK DONE AND NOT HAVING THE CAR DONE ON TIME PROMISE

Pleasantly Surprised.

JulieK — Tue, 31 Jan 2012 16:44:25 GMT

Congrats on your new car-that sounds like a deal. We had a Hyundai Sonata for awhile and it was a very reliable car.

That is awesome about the repairs, too! Sounds like your local Sears Auto did a great job!

Pleasantly Surprised.

pwolter0 — Tue, 31 Jan 2012 16:01:15 GMT

Recently my girlfriend and I (both college students) borrowed some money from my parents to buy a used 2002 Hyundai Santa Fe to replace our 1995 S-10 that was so rusty the muffler fell off and the gas lines kept springing leaks. Before pulling the trigger we paid $20 to have a mechanic take a look at it. The mechanic came back with a laundry list of things to be repaired (as they often will) including replacing brakes due to a partially siezed caliper, replacing a wheel bearing, replacing a bad right rear ball-joint, corroded power steering lines, and a crack in the windshield.

We decided to go ahead and buy the SUV at $1500 knowing we would have to put some money into it to keep it safe. After driving the SUV for a few weeks without repair we finally decided it was time to bite the bullet and get it fixed. We took the SUV to my parents mechanic of 15+ years (who has a great reputation) and after looking the SUV over he gave us an estimate of $1950 + tax for the bare minimum brakes, bearing, ball-joint, powersteering, and alignment. Being poor college students working with my near-minimum wage job and her minimum wage job we decided to take it somewhere else to see if we could get a quote and get it repaired fast.

While looking around I realized that I should try sears, as I get my associate discount and they're a lot more reputible than your shady small garage owner. They wouldn't touch the power steering, but they did do everything else and for only $850 after tax. Not only that but I opened a sears mastercard so I have 6 months to pay it. What more is they called over to my electronics department when it was ready for pickup and I was allowed to get my car on the clock.

The only complaint I have is that a check engine light came on the day after we got it repaired. Turns out the gas cap didn't get screwed on all the way. Oops, no harm no foul.

TPMS system damaged by Sears Auto center

laurelS — Mon, 16 Jan 2012 16:49:00 GMT

Sorry to hear about this, Sateesh. I will be reaching out to you on your profile page to get some additional information to help you with this further. Thank you for taking the time to express your concerns here!

TPMS system damaged by Sears Auto center

Sateesh — Mon, 16 Jan 2012 14:57:18 GMT

First while replacing with new tires, they damaged one of the tires TPMS sensor and they took nearly 3 weeks after regular followups to replace the sensor. The customer service was horrible experience. But I gave benefit of doubt. When finally they called me in to change the sensor, their service people at that time informed that the next issue was that TPMS indicator cannot be reset as they didnt have the capability.Then told me that I can get this done from the honda service center during my next service for free. But as I mentioned above honda service center said that they cannot do it for free. My issues are

1. Customer service has been pathetic and they have made me call and visit them number of times and its been a horrible experience. Please note that they have charged money for installation of the new tires and its not free !!

2. If they are competent enough and they knew this problem would come up as they are supposed to have done N times being a auto service center, they should have informed me as a customer ahead this is the problem which I need to be looking into after tire replacement. AT no point in time during this entire process they informed me as a cusotmer I might end up with issues like these

3. The manager of the store assures me that they are looking into the issue and they are working on a way to give a refund on this expense. But, finally I had to call after 2 weeks to hear that this is my problem and I need to take care of myself and they are in no way responsible for the damage

4. I have wasted nearly 8 hrs for getting tires changed, TPMS sensor installation and on the phone calls with them during normal week days as they dont respond propoerly during weekends !!

Just hope that other customer dont undergo same trauma/experience. Given all these I would recommend to get these kind of services done at honda service center even if we end up paying 30-40 USD extra but will not have this kind of horrible experience.

TPMS system damaged by Sears Auto center

rstinnett — Sun, 15 Jan 2012 21:56:47 GMT

What part of the TPMS did they damage? On the tire itself it's just a sensor -- and it is not uncommon for those to become damaged. I suspect this is what is wrong here (given the $100 cost). I wouldn't be so quick to blame Sears, though. In my experience these sensors can go at any time -- I've seen way too many of them do so. However, I would perhaps reach out to the national customer service center and explain the situation and see if they might be able to get involved. Good luck!

TPMS system damaged by Sears Auto center

Sateesh — Sun, 15 Jan 2012 00:35:35 GMT

I went in for changing my tires at Sears Auto in North Point Mall. The service center broke and damaged by TPMS system. When asked for fixing it they told me to goto Honda service center and get it fixed as it is done for free there during regular service. When I went to Honda service center they told me they will charge 100 USD for fixing this issue. When I came back to Sears Auto center and asked them to fix the issue or refund the expense that I will incur, store manager said that I can get this issue fixed in Honda service center and they will let me know how they can refund this money. After a week I called and the store manager said he is working with his manager to get this worked out and he will call me back. He never called me back and when I called back after 2 weeks he says that Sears cannot do anything !!. The manager agrees that it is they broke this but they cannot fix this !!. Sears Auto and customer service is very bad and they are very rude. I would not recommend anyone to go there as I think none of their service guys are qualified to take up any service.

Sears automotive Oviedo damaged my wheels

stevenluczynski — Sat, 14 Jan 2012 16:28:18 GMT

Also people who have dealt with Sedwick before have an email address I could contact them by ?

Sears automotive Oviedo damaged my wheels

stevenluczynski — Sat, 14 Jan 2012 16:26:10 GMT

Sears Oviedo damaged two of my rims while installing new tires, The case was passsed to their insurance Sedwick and I've been called and had somone come look at my car, now after 3 phone calls/voice messages I have not been contacted. All i want is my car to be in the same condition it was prior to the new tires! This whole insurance affair has taken more than a month so far and now noone will even cal me back, I hope sears can help me to ensure the cusomer service I deserve

Unhappy

BigMike4511 — Thu, 12 Jan 2012 23:36:59 GMT

I wonder what the difference in the batteries were. Apparently the battery physically fit in the car, so the only issue could be the CCA (Cold Cranking Amp) rating. Either Sears sold a battery with too low a CCA or the battery was defective and rather than replacing it under warranty (at no charge) someone took the chance to charge the customer for the "correct" battery and installation.

This just has a bad smell to it. I would have to believe that the customer was not treated correctly in this case.

Unhappy

jeffprime — Thu, 12 Jan 2012 23:27:10 GMT

Ouch. While technically correct by the book, in this kind of scenario I would have waived that labor charge. I'd call it a good-will gesture and apologize for our mistake to begin with.

Talk with their Manager. If he's a reasonable sort, I'd think he'd refund that charge. He's not required to, but it's such a little amount to keep a customer happy, especially after we sold the wrong battery to begin with.

Goodyear Rebate

jeffprime — Thu, 12 Jan 2012 23:24:06 GMT

Typically it takes about 6-8 weeks for the rebates to get back to the customer. The forms are different every time out, but there's a 1-800 number to call if you want to check the status of your rebate. Sorry, but I'm at home right now and don't have that number handy. But you can call or go by your Auto Center and they can look it up for you.

Unhappy

maineyankee1 — Tue, 10 Jan 2012 04:55:31 GMT

SFH99,

That does not sound right to me either what did the service manager say or did you get to speak to him or her? Our Sears sometimes leaves alot to be desired!

Unhappy

SFH99 — Tue, 10 Jan 2012 04:39:31 GMT

Yes I bought a battery on 11/18/2011 . Last couple of weeks my car wouldnt start in the morning , so I would put the battery charger on it get it started and it would be fine for the rest of the day. Tonight I went to Sears to have the battrery checked out. Come to find out I was sold the wrong battery. So they put the correct one in and I was charged $20.77. $10.00 for the difference in cost of the new battery and $9.99 for the install. O.K. the original battery I bought was $101.15, the new one cost $109.99. I should have only been charged $8.82 not $10.00. As far as being charged labor, why should I have to pay for a mistake they made when they sold me the original battery? They should be paying me for the inconvenience, time and gas to drive back to Sears.

Goodyear Rebate

cincybeth — Wed, 04 Jan 2012 22:59:19 GMT

I bought Michelin tires through Sears over a year ago and waited just under the time it mentioned on the actual rebate I sent in. For once, I thought to write down the time it would take and phone # but I didn't need to call. Maybe you could call Sears and ask how long the rebate takes once you mail it in. They should still have the rebate forms for future customers.

Goodyear Rebate

GroundHog1961 — Wed, 04 Jan 2012 22:33:15 GMT

I purchased 4 Goodyear Tires in early November with my Sears Card. I'm still waiting for the $80 rebate. How long do these rebates typically take ?