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LockedC.E.O.

posted on February 09, 2010 at 01:17PM Inappropriate?

Can we get the CEO a screenname, and have him address some of the problems people have had?

replies: 208 latest post: May 14, 2010 at 05:46PM by Civsci
Displaying posts 1 - 20 of 208 in total
posted on February 09, 2010 at 01:24PM
 

Why dont you just shout in a can and mail it to him.

posted on February 09, 2010 at 04:13PM
 

you must work for sears huh?

posted on February 09, 2010 at 04:28PM
 

No I am not affliated with SEARS as you may have noticed from my diction. I just enjoy increasing peoples visibility of the world around them.

posted on February 09, 2010 at 06:27PM
 

Having the CEO in this forum would be great, but... well, SearsisGr8 has a point... it's very unlikely he will do it...

posted on February 09, 2010 at 06:37PM
 

The ceo has never once replied to my can mail, very rude

posted on February 09, 2010 at 07:17PM
 

one never knows for sure

You can go vote on the idea though you will find it in the idea section if it still exists.

posted on February 11, 2010 at 09:08AM
 

Umm.. serious question, anyone from sears can you answer please.

posted on February 11, 2010 at 02:44PM
 

Yeah hang on Ill send him another can mail, I mustve put the wrong address on it, or the shout may have gone bad, Ill freeze it this time before I mail it.

posted on February 11, 2010 at 10:42PM
 

still looking for someone from sears to answer. still a serious question.

posted on February 12, 2010 at 08:46AM
 

anyone? hello? searcares?

posted on February 12, 2010 at 04:27PM
 

where did all the disgruntled ones go?

posted on February 12, 2010 at 04:55PM
 

I highly doubt that Mr. Johnson would participate on the boards.  He doesn't answer his own voicemail. 

 

posted on February 14, 2010 at 09:52PM
 

wow Searscares can i get a post at least?

posted on February 14, 2010 at 10:15PM
 

I don't want to let you down more than you already are Docbn, but I think you have (and everybody in this world) a better chance of reaching the President (of the country) than  contacting a big corporation's CEO.   :(

posted on February 14, 2010 at 10:37PM
 

I've had occasion to talk with the District Manager, when asked a direct question, and I didn't manage to sucessfully avoid him, while he's inspecting the store for cleanliness.

posted on February 14, 2010 at 11:45PM
 

  You know you're in trouble when the District or Regional manager requests you to pick him up at the airport.

 

 

posted on February 15, 2010 at 11:57PM
 

still waiting for a reply

posted on February 16, 2010 at 06:55AM
 

My wife and I just purchased a Kenmore stove at the Sear's New Brunswick, NJ store.

 

Our customer experience was OK with John Bronicki of their Appliance dept, but when it came to dealing  with their Service & Repair dept to purchase a new gas line and their Kitchen dept to purchase a new griddle iron pan, WOW what an unpleasant experience both turned out to be!

Alonzo from their Service & Repair department could not have been any less helpful when we requested to purchase a new gas line. He stated we needed the model # of the new Kenmore stove, but our receipt did not have this information on it. I asked if he could simply call over to the Appliance dept to get this information for us, and he replied "with attitude" that he does not have their number!  We walked out ****** off and without our gas line. Then we went back into their store and downstairs to their Kitchen dept to purchase our griddle iron and when we approached these two sales women behind the counter, they also couldn't be less helpful either!

 Sears needs to give their new hires IQ test along with an aptitude test on how to deal with their paying customers.

Luckily we bumped into Fred Meserole #4093 of their Lawn & Garden department who was professional, helpful and a pleasure to deal with.

If it wasn't for Fred, we would have canceled our $1000 Kenmore stove order and given our business to another company that values our business.

 

THANK YOU FRED MESEROLE!!!!!!

Tim & Blair Lyons 

Hillsborough, NJ

posted on February 17, 2010 at 12:48PM
 

Bump

posted on February 17, 2010 at 12:52PM
 

Maybe the CEO is here under a different guise? Maybe he posts as an everyday customer or associate? That would be nuts!

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