DOESN'T HONOR ONLINE PRICES

Pretty much every online shopping site has the right to refuse to honor a price that was published in err. The same goes with advertising for brick and mortar, there's actually a legal precedent stating this. No one entity is expected to be perfect, nor are they expected to suffer losses due to this mistake. I'm sorry to hear about your situation and no one should have been rude to you because it is unfortunate, but not uncommom when it comes to online shopping sites. And I know you're upset, but one post probably would have been adequate. Have a good one.

If it had been one mistake then I would agree and I wouldn't have taken the time to post more than once--though I appreciate your opinion on the matter & you taking the time to read each of them.

It was an entire page of similar products--all similarly priced. Not one thing priced in err.

I am quite sure if you had a large sum of money removed from your account and had the place of business call you to confirm your order--you would also expect to receive the order. This wasn't a typical--price err.

Thanks for the feedback--just warning others that don't already know the legal precedents as you do.

HI Tee6122. I am sorry you have had an issue with your online shopping.  I work for Sears, and I am working on getting your issue passed along to the correct people who can help you out.  Thank you!  

Molly, Thank you for showing any concern at all--aside from telling me I'm getting a refund whether I want it or not (and I'm still waiting on that refund because it's in a "hold" status). I realize there are errors and the prices are set by humans... But as I mentioned. This was an entire page of similar product for similar prices--and then 3 different excuses for my cancelled order by 1 rep and 2 different managers. I expect so much more for a company like this, they certainly had no problem taking my money, and in the process I missed out on a great deal thru another merchant--the only losers are my kids because it was their Christmas presents. I'm just incredibly disappointed and upset. I've got a receipt that means nothing, no money, and no merchandise... Thank you again for at least caring enough to try and help! Order Number: 104125152

SHC-MollyL

I had a similar problem -- see posting under LovetheFlintstones  Computers and electronics

Can you help me?

People do need to understand that pricing errors do occur, and not just with sears but with every major online retail site. I can gaurantee if these people that are complaining about this pricing error were to post something of theirs in thier local newpaper to sell and the newspaper or themselves typed it in wrong for a cheaper price, i can gaurantee they would not sell it at that error price because it was not the intended price they wanted to sell it for so they could make a profit off of it and they would decline the offers or void the offer and fix it immediately. This is the exact same thing happening here. Sears is only trying to protect its investment and make money just like every other company out there.

I had a problem as well, but they didn't claim an error.  They claimed that the online product was only a special order, even though the site said it was only at Sears Auto Center.  Specifically, I wanted to buy BF Goodrich G-Force Sport tires, which were priced online at $90, but when I got to the store, they only had Super Sport which were priced at $118, and they claimed the other tires were only for special order.  Well, that isn't what the website said.

Seems to me like a case of Bait & Switch.

Did they offer to special order the online tires for you?

The store associate was correct on what they told you. Any tire that is not sold at the store, not normally stocked at the auto center and is only sold online will say Auto Centers Only or Online Only. Then right below that towards the middle of the screen is a big orange button that says Click to Order. Once you click on that button it will ask you to input your phone number so we may contact you back right away once you hit the submit button after inputing your phone number. The tires are then ordered into your local auto center within a week for direct pick up, or installation onto your vehicle. We do also offer a Click to Chat option on our tire section that will allow you to speak with a automotive associate directly with any questions. Unfortunately this is not bait and switch since the tires are available and can be ordered, just gotta follow the proper steps to get them!

My local store usually has pretty good tire prices.

I understand that.. And I would totally agree-- if it had been one product priced in error. This was 5 or more (similar-not the same) products priced in the same range (not the exact same price but the same price range). This was NOT one price error. This was entire section of products to choose from--that is not an error or a misprint that a consumer should be expected to understand. Aside from that--Sears called me after I placed the order to CONFIRM it. They made sure I wanted the order. Then, they took the money from my bank account--which I will remind everyon again--I have still not regained access to due to the refunding process. So, although I appreciate you offering your opinion and taking the time to respond. This is a totally different situation than a general mistake. This isn't a Classified Ad in the local paper. This is suppose to be a reputable company that advertised, gave a receipt, sold merchandise, confirmed an order, and took money for a product--then did not deliver. Small difference there...

Let's try a little role reversal.

If you had a car, worth $8,000.00, and accidentally listed it for $800.00, would you sell it for $800.00?

No major retailer will honor pricing errors, no matter where you go.

Doesn't make it easier to take, but, most any retailer takes three to five days to credit anyone's account.  That's how refunds work.

You left out; "... and processed a refund for an error in pricing."

Again, it wasn't one price error or I would agree with that logic. It was an entire page. They called to confirm the order--this wasn't automated. Sent me a conformation and took the money. If I had a car worth $8,000 and accidentally listed it for $800. I would not verify the purchase for $800 - take the $800 cash from the person - give them a receipt for $800 - then two days later change my mind because I decided it was a mistake... Seems easy enough to take to me....

sears stores dont honor their online prices im experiencing this right at this moment.. and the price wasnt no error either

When I read this post entirely this is what I believe I see.

1   A customer whom is upset about getting three different stories concerning his problem and a manager steps in and requests information to assist with the problem.  Kudos for that.

2    Then another customer relates a problem and then a number of sears associates get on the customer over 28 dollars?  Shame!

1. Only the first person wasn't a manager--the stories were changing from management, 3 different managers to be exact.

2. No clue what you're talking about 28 dollars, must be someone else's issue that has been mentioned in my post.

The only shame is the person commenting on misunderstood knowledge and instead of trying to be understanding and asking a question they are taking up for some corporation that is hiding behind fine print on a link online--love to see the take if the shoe was on the other foot.

It doesn't matter to me--myself, the majority of friends and my entire family do not shop Sears or KMart anymore--these days, each and every customer counts.

post 3 in the string was a manger trying to be helpful

post 7 in the string was a new complaint related to the 28 bucks.. its a pretty short string and its up above here!

I am not an assosciate...I am a customer  one with an entirely different issue.. and I am still steamed and unresolved but they still deserve kudos where kudos are earned. Ditto for shame.

Oh, you are speaking of the people writing on here---I was speaking of the actual issue the posting was about.

Anyway, sorry about your issues, whatever they may be...

indeed anyone proved lying should be disciplined.  However my perception is 3rd post down manager was at least attempting to assist.  such is my opinion