Hi there,

As I have mentioned before and according to the guidelines, posts that are malicious in nature against other members are not allowed on the site. We posted the reminder of the guidelines for that reason. Feel free to ask me any questions regarding these rules!

Hello all;

My wife and I are glad to have both Sears and Super K-Mart in our area of Texas.

We have and still do shop at both as often as possible.

We hope all of you out there had a very Merry Christmas and will have very Happy and Blessed New Year.

Sounds fine with me.

perhaps you should also add to that that typing in all caps is considered yelling and rude.

Not to mention it's incredibly difficult to read (especially without splitting a post up into paragraphs).

Yes.

Paragraphs are good.

This site even has a spellifier checker icon, cleverly labeled ABC.

A calculator would probably be labeled 123.

Hey... The spellifier deally works!

I agree on many levels with the rules and many of your comments. I also think that when a situation is at the level where the customers feel that are out of options it may get a little hectic sometimes. Of course if a poster does have a history of just "bashing" the company then by all means review their posts and revoke membership.

I have learned that when dealing with customer service relateed issues customers only graduate to angry levels because either theyr'e ignored by the primary person that helped them or they're misinformed. Sometimes a concentration on providing the most completely detailed explanation of the problem, showing empathy for their situation, and even a follow-up call from someone that seems interested in their problems can go a long way to establish and foster a healthy relationship between the customers and Sears Holdings Inc various companies.

I think that for us that work in the retail field everyday and hear various complaints we have become a little laid back with the answer we provide the customer which serves as our first problem. If you treat every customer complaint as if you are hearing it for the first time, you may be in a better "position" to assist them with the resources that you have amassed from your past experiences!

People need rules and guidance.  Lord of the Flies. Great classic in my opinion and supports my statement.  There are a few on here that get away with bending them, but hey, it makes life colorful.

Change the company , Change the people who work for it and you will finally Change the attitude of your clients towards your company in a positive way.

If we changed the company and the people who work for us, wouldn't people complain about that too? You see there's no blanket approach for things that are complex. That's why we like talking through things with our customers in this site.

If you could represent every single customer and had one request for change you believed would really work, what would the request be?

Haha, "spellifier deally" sounds way better than spellcheck!

more staff

More staff to do what specifically? Where's the biggest need?

i should have to say it again its only in half the threads on the ideas page but once again for the late comers in the cheap seats.

more staff to serve the customers ie. filling stock to the floor (cant sell it in the back), help customers find the merch,  keeping the place clean well organized and properly signed, and last but not least be there to check the customer out in a timely manner (so they dont get mad and take their money elsewehre).

agree, more educated-trained staff

side bar: there appears to be way too many price display changes in a one week period , not including special promos, that it boggles the mind, as a friend told me at his store.

There is much paper waste & time from display signage on items that the store does not even carry. He counted in total 160 (R2 & R4 signs)one week that were thrown away. Is this true with most stores? or perhaps the person who prints the signage just punches in a div # and it prints all?

You would think price signs should be printed for what you have on floor display in your store. I presume this would be most efficient way to do this task?

This task is laid upon the sales people who work in the dept, taking them away from their primary task of - "selling" to our clients.

:(

It's the same everywhere. Around 1/4 of all signs printed are not needed. They should be recycled by putting them into the carboard baler, rather than put in the trash. Signing, though, is usually done at dead times, like the start of the day, when nobody's in. The first two hours of a weekday morning are good for signing. And, at mall stores, the associates are there an hour or two before opening anyway, to take care of such tasks.

goodole312 said…

i should have to say it again its only in half the threads on the ideas page but once again for the late comers in the cheap seats.

more staff to serve the customers ie. filling stock to the floor (cant sell it in the back), help customers find the merch,  keeping the place clean well organized and properly signed, and last but not least be there to check the customer out in a timely manner (so they dont get mad and take their money elsewehre).

---

Are you always so negative?  I have seen several posts of yours and thay are mostly negative.  If you hate Kmart so much why do you work there?  Quit!  Give the job to someone who will try to make things work instead of constantly complaining about things and never helping to change things. 

That goes for all of you.  I mean seriously if you spend all your time and energy complaining and looking at all the bad things Kmart and Sears does (like other companies are perfect), you are giving Kmart the store nothing.  We don't need more complainers and negative people.  You tend to spread that negativity to others.  All stores have problems.  And yes, creative discussions can help others to see where the problems are and maybe how to fix them, but just telling us over and over and over again what the problems are does not help us to fix them.  Try telling us a problem and then offering a helpful solution.

More staff......  Well okay offer a solution on where to get more payroll.  Offer a solution on how to get more sales to get that payroll.  When you work, do you go above and beyond to make PA's on good deals?  Do you remind your neighbors and friends that there are good deals at your local Kmart?  Do you take copies of the ad to them?  Help out and quit complaining!

helpinghand said…

goodole312 said…

i should have to say it again its only in half the threads on the ideas page but once again for the late comers in the cheap seats.

more staff to serve the customers ie. filling stock to the floor (cant sell it in the back), help customers find the merch,  keeping the place clean well organized and properly signed, and last but not least be there to check the customer out in a timely manner (so they dont get mad and take their money elsewehre).

---

Are you always so negative?  I have seen several posts of yours and thay are mostly negative.  If you hate Kmart so much why do you work there?  Quit!  Give the job to someone who will try to make things work instead of constantly complaining about things and never helping to change things. 

That goes for all of you.  I mean seriously if you spend all your time and energy complaining and looking at all the bad things Kmart and Sears does (like other companies are perfect), you are giving Kmart the store nothing.  We don't need more complainers and negative people.  You tend to spread that negativity to others.  All stores have problems.  And yes, creative discussions can help others to see where the problems are and maybe how to fix them, but just telling us over and over and over again what the problems are does not help us to fix them.  Try telling us a problem and then offering a helpful solution.

More staff......  Well okay offer a solution on where to get more payroll.  Offer a solution on how to get more sales to get that payroll.  When you work, do you go above and beyond to make PA's on good deals?  Do you remind your neighbors and friends that there are good deals at your local Kmart?  Do you take copies of the ad to them?  Help out and quit complaining!

---

its funny you complain about my complaining but if i told of all the things ive done to help customers and improve the way things worked in my store youd call me a braggart.

if they would put more people in the stores to stock and wait on the customers they would make back the money spent as long as they dont half ass it. a grocery store near me did just that once it was bought from the big chain when it was corprate owned there were maybe 1 or 2 cashiers and a stock person or two and the place was always dead except for the 2 day ads they ran .once it was in private hands he put on more people and ran his own 2 day ads as well as the coprorate ones the place was a mad house during the ads and plenty of steady business to justify and make back what was spent upping the store staff and running the sales.

the old adage it takes money to make money only works if you spend it right and paying middle managers to come up with lame ideas and ignore the basics of retail isnt it.

There used to be a staff of Associates in a department called ISS (In Store Support) that did most of the signing.

The group was dissolved over a year ago.

Now, the specific departments do most of their own signage and after a few hours of doing this task, imagine how "fresh" they are when Customers first enter the store.

I am scheduled to come in 15 minutes before the store opens, to power up the registers, count money, straighten out the counter area, after the morning meeting takes place and sign out the keys to unlock most of the displays and then to sell and ring and unlock for pretty much till dinner time.

Things are very stretched at the stores now-a-days.

There are many areas of the store that are arranged to be self-service areas.

But, many Customers come in looking for full-service staffing.

I think a lot of people's concerns involve expectations not being met.

goodole312 said…

helpinghand said…

goodole312 said…

i should have to say it again its only in half the threads on the ideas page but once again for the late comers in the cheap seats.

more staff to serve the customers ie. filling stock to the floor (cant sell it in the back), help customers find the merch,  keeping the place clean well organized and properly signed, and last but not least be there to check the customer out in a timely manner (so they dont get mad and take their money elsewehre).

---

Are you always so negative?  I have seen several posts of yours and thay are mostly negative.  If you hate Kmart so much why do you work there?  Quit!  Give the job to someone who will try to make things work instead of constantly complaining about things and never helping to change things. 

That goes for all of you.  I mean seriously if you spend all your time and energy complaining and looking at all the bad things Kmart and Sears does (like other companies are perfect), you are giving Kmart the store nothing.  We don't need more complainers and negative people.  You tend to spread that negativity to others.  All stores have problems.  And yes, creative discussions can help others to see where the problems are and maybe how to fix them, but just telling us over and over and over again what the problems are does not help us to fix them.  Try telling us a problem and then offering a helpful solution.

More staff......  Well okay offer a solution on where to get more payroll.  Offer a solution on how to get more sales to get that payroll.  When you work, do you go above and beyond to make PA's on good deals?  Do you remind your neighbors and friends that there are good deals at your local Kmart?  Do you take copies of the ad to them?  Help out and quit complaining!

---

its funny you complain about my complaining but if i told of all the things ive done to help customers and improve the way things worked in my store youd call me a braggart.

if they would put more people in the stores to stock and wait on the customers they would make back the money spent as long as they dont half *** it. a grocery store near me did just that once it was bought from the big chain when it was corprate owned there were maybe 1 or 2 cashiers and a stock person or two and the place was always dead except for the 2 day ads they ran .once it was in private hands he put on more people and ran his own 2 day ads as well as the coprorate ones the place was a mad house during the ads and plenty of steady business to justify and make back what was spent upping the store staff and running the sales.

 

the old adage it takes money to make money only works if you spend it right and paying middle managers to come up with lame ideas and ignore the basics of retail isnt it.

 

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The story always is that there isn't enough money to justify a larger payroll.

But, there's plenty of money for everyone on the other side of retail to have nice houses, nice cars, take vacations, and the like.

Sounds like "dancing on the backs of the bruised" to me.

"Head like a hole", and "bow down before the ONE you serve."

That "one" being the almighty dollar...

Special thanks to Trent Reznor.

Im a retired Sears employee who worked in the Sears Tower. And Im looking for some of my old colleagues. I worked in Mens Clothing DIvision from 1969 to 1989. My name is Patrick Currigan and you can reach me at Archdea@aol.com

The Spellicator doesn't know what LOL or KMart are.

Or...

Maybe I'm not spelling KMart correctly?

That would be not-good.

Doesn't even know it's own name...

Hello Patrick!

Welcome to the community!  We are happy to have you here. I wanted to introduce myself, I'm the newest community manager focusing all my efforts on the retiree and alumni members fo the community. If you ever have any questions or concerns, please feel free to reach out to me.

In regards to your post, we've recently implemented a "badging" function that will allow us to identify members as retirees.  We are diligently working on finding all the retirees in the community and getting them badged.  I will keep you updated on our efforts.

Best regards,

Casey

Sears is an okay place. I never went to Kmart.  I tried twice for a Sears card and never got one, which is why I hardly shop at Sears.  I have cards for Bloomingdales, Target, Neiman Marcus, and Macys, so I shop at these stores more frequently.

Try getting a Sears card again.

They gotta a second bank that can issue credit cards, for folks that have not met the first bank's "criteria".

If you are still rejected, call the 800 number, given to you on the cash register receipt.

There may be some "misunderstanding" in your credit history, that can be "fixed".

Good luck.

AdamO said…

Try getting a Sears card again.

They gotta a second bank that can issue credit cards, for folks that have not met the first bank's "criteria".

If you are still rejected, call the 800 number, given to you on the cash register receipt.

There may be some "misunderstanding" in your credit history, that can be "fixed".

Good luck.

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Thanks for the advice! I have a Fraud Alert on my credit file, and most associates are supposed to verify my identity, but they don't and I get declined very quickly. Something that is supposed to protect me is working against me very fast. but I will try again, for sure! Thanks Adam O!

The associate's actions are in no way affecting whether you're approved or not (assuming all information entered is correct). The register has a strict series of criteria that must be met, and information fields that must be filled, and there is no supplemental information that can be inserted, no matter how helpful or influential it might be. As long as the name, address, phone number, social security number, and state-issued ID information are all accurate, the associate can do nothing further to assist in an account being approved.

What does deem unsuitable for any other reason mean? You might as well not have any rules but that? Can I get a concrete response from a moderator?