MySears Community is a great place to share your ideas, product recommendations and offer constructive opinions about how Sears can improve ~ all of this while connecting with other community members.
Although there might be a lot of experts in the community, your best best for getting product or services issues resolved is by visiting:
Sears.com's Customer Service page: http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
SearsCares (also a member of this community) at searscares@searshc.com