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LockedMicrowave Repairs

posted on November 21, 2009 at 12:55PM Inappropriate?

Going on 10 days ago I took my microwave into the Barton Creek Store in Austin Texas. This was after I had scheduled in home service twice and the technician did not make it. This is also after I called and got India twice and spent between 20 and 30 minutes each. I was told that the Barton Creek and Hancock stores had repair centers. I found out when I got there that they did not. When I took my microwave into the Barton Creek store I was told that it would be shipped to San Antonio and would take a few days before someone could call to tell me how much it would be. On my ticket they said it would be back by the 22nd. It is the 21st and I have not had a call. When I call I get customer service in India who has no idea where it is and can not give me a contact name or number. They have told me more than once that someone from the service center will call me back and to stay near the phone....no return calls. I have had Sears credit since the early 70ies and am ready to turn it in until customer service comes back to the US.

replies: 2 latest post: November 25, 2009 at 06:04PM by SearsCares
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posted on November 21, 2009 at 03:47PM
 

Hi rcksld-Welcome to MySears.  I am going to send this along to SearsCares to see if they can look into this.  Come back to check the thread early next week to see if they have reached out.

posted on November 25, 2009 at 06:04PM
 

To Rcktsld,

First, allow me to apologize for the delay in responding to this post. I am also sorry to hear about these issues with your microwave. You have every right to be frustrated by this. There have been multiple failures on our part to resolve this issue. My team certainly needs to step in and get your microwave situation taken care of as soon as is possible. My name is Brian and I'm part of the Sears Cares Escalations team and we can help. At your convenience, please contact my office via email at searscares@searshc.com so you don't have to continue to be frustrated. In the email, please provide a contact phone number and the phone number the microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Rcktsld) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

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