Rude Customers

actually it looks like a customer complaining about other customers

Is there a suggestion of a Sears employee talking to a parent about the conduct of their child?

I think I'd rather jump on a live grenade.

It would be less painful!

I guess the same is true of anyplace you go to like restaurants, ball games, movie theaters. People can be unaware of how they're acting. I just ignore it unless I think someone will get hurt.

I have NOOOO problem telling some inattentive parent to watch their brat! :)

i'm in a love hate relationship with my customers .. some i love and some i hate .lol..  i always say .. " kill them with kindness "

I can't stand shopping around people's bratty kids. You have to feel sorry for the employee's who have to listen to it all day. I find shopping on weekdays way better than the weekends.

I shop in the middle of the night whenever possible! Then all you have to deal with are the tipsy people :)

Lol Oh michelina, I like your attitude...which, by the way, can make a big difference when having to work or shop around people and their unruly children. One can try and reprimand a parent for not keeping their child in line, but more than likely that parent is going to react negatively toward you and your supervisor. Is it worth the trouble? It could ruin your whole day. Goodwill posts signs and uses their PA system to loudly (and frequently) announce that children must remain with their parents. You should see how quickly parents scurry to find their kids! Just a suggest...

Haha, stewtwo - I remember as a kid going shopping with my mom and being reminded to behave by her, the glaring eyes of a saleswoman and the signage strategically placed at kids' eye level that read "You break it, you buy it". 

Shopping is a little more fun and interactive nowadays especially if there's a sense of discovery. Of course I say that because I'm just a big kid who never grew up!

If the parfents are not taking care of their kids in my store and the kids start to drop stuff on the floor or run around I ask the parents if the kids could stay with them. I tell the parents it is becuase someone may trip and fall on the stuff they droped on the floor and get hurt. Ii the kids are running they may fall and get hurt. Approach it as a safety issue and you normally do not have a problem,

I shopped at Sears the other day and there was a lady with 2 kids. the lady was talking on her cell phone while her kids started throwing clothes on the floor, opening packages, then after they finished destroying a fixture with infant socks and underwear the youngest kid (a little girl about 2 years old) grabbed the fixture she just got empty, then she grabbed the second one, then the third one... all the way till the WHOLE FIXTURE with socks and underwear got DESTROYED and tons of packages were opened. One of the associates got there and saw all that mess, saw the kids and their mom and asked the lady to watch her kids, in a very polite manner, nothing bad at all. The lady (mother) started yelling at the associate that they were just kids and that they could do whatever they want. She was not going to stop them because it might hurt their feelings, then she kept chatting on the cell phone. The associate girl stayed calm and started picking up stuff from the floor. The kids went to boys section to continue their "game" I saw the entire "show" and got REALLY mad, I don't know how employees can handle it at all.

I always use comparisons to help me through tough spots.

An excellent one here might be, "At least we're not working in Toys 'R Us, with this family unit."

Ah...

I feel MUCH better now.

Ope. Gotta go do a stock-check, at the other end of the store.

When something goes wrong with the play, as can happen, it's the nearest employee's FAULT!

Gotta go.

HappyGranny said…
I shopped at Sears the other day and there was a lady with 2 kids. the lady was talking on her cell phone while her kids started throwing clothes on the floor, opening packages, then after they finished destroying a fixture with infant socks and underwear the youngest kid (a little girl about 2 years old) grabbed the fixture she just got empty, then she grabbed the second one, then the third one... all the way till the WHOLE FIXTURE with socks and underwear got DESTROYED and tons of packages were opened. One of the associates got there and saw all that mess, saw the kids and their mom and asked the lady to watch her kids, in a very polite manner, nothing bad at all. The lady (mother) started yelling at the associate that they were just kids and that they could do whatever they want. She was not going to stop them because it might hurt their feelings, then she kept chatting on the cell phone. The associate girl stayed calm and started picking up stuff from the floor. The kids went to boys section to continue their "game" I saw the entire "show" and got REALLY mad, I don't know how employees can handle it at all.

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and of course the second they get hurt doing it the mother would have yelled at the associate for having unsafe racks out and sued the store for letting her perfect angels get hurt

Sounds like that Sears Associate has the patience to deal with that kind of behavior you witnessed, Happy Granny!

 

Hey Guys remember that as Sears Associates that we are working for the public,sure were gonna have a few bad experiencs but all the relationships and customer friends and conversations make it as I say ( its all good ) had parents and kids in store today.Kids love lawn and garden I say its alright to sit on mowers as long as the parents are there to watch them,looking at it as next generation hometown dealer store customers gotta love it

ive had a few unruley kids in my store before but over all most are well behaved they may wander around a bit but arnt throwing things, its when people ask a question that they dont care the answer to that gets to me (example "which of these two is better?" "they are the same just made to look different for different peoples styles" " no they arnt this one is blue i bet its higher quality ill take it instead of that other peice of garbage"), but i just sigh and remember its their wallet.  i had someone today bold face lie to me though, "my husband bought this ring and it didnt fit" little did she know i sold it to her the other night after she tried it on several times.  i dont mind that she returned it, and she didnt even need a reason it was completely within return policy but why lie about it? but once again its her wallet.

Have you noticed how rude many customers are, especially if they have kids they don't keep an eye on?  I got so angry in Sears earlier today because of a couple of mothers not watching their kids, I almost left.

Same could be said for Sears management

serendipitygirl said…

Have you noticed how rude many customers are, especially if they have kids they don't keep an eye on?  I got so angry in Sears earlier today because of a couple of mothers not watching their kids, I almost left.

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same could be said for Sears management. I left.

At our store we have a little childrens' corner with crayons and coloring books and a television that plays movies like Bolt and Cars and so forth and we offer cookies and juice to the kids.  I think if, as an associate, you make an effort to engage the children in the shopping as well that it becomes more important to the whole family.

In other places that I've worked I have seen many staff members and actual customers treat children (their own or otherwise), no matter how they behave, a variety of ways.  I think its most important to remember that in the eyes of the customer, they are a part of the family and to even just ignore them isn't really the best option.  It is better to bring the whole family to buy w/e because most of the time it affects the whole family.

So smart to have something, whether movies, or coloring stuff, for the kids.  We have had to bring our kids along for big purchases,and when we need a moment to actually hear what the associate is telling us while not wrangling the kids, it is nice if there is something to entertain them for a few minutes!