Website is pretty horrific

I mean, it looks like they've put the whole thing on SAP and are suffering the usual extremely slow page loads, too much back end customization and checks.  My pricing for only 4 items is showing to the 12th decimal place-- they should seriously consider just outsourcing the website to amazon.  That thing is lightning.

OK-- your appliance sale is over in 1 day, no website = no miles = no sale.

Are you working it?  Once, just once in the "mini cart" my order opened with a rounded to the penny price.  Then it want right back to how it was....  Still won't open the shopping cart.

How many $ per hour do you put through the site??? Has that number decreased the last hour?

Whay don't you place your order over the phone.:)

Call a Sears.com customer service rep at 800-349-4358. Thanks.

my team is looking into this. Can you pl share more details. Were you logged into the site when you added these items to cart? Is there anyway I can tlak to you directly to understand the issue? You can even call our customer service and they can create a case for this

By the way, when I try to post in this forum to give you the information about the error message I received, I received this error message:

There were problems with the following fields:

• Body should contain only valid HTML and only the bold, italic, list elements, and paragraph markers.

Here's all the details I have!!

 This is the URL that shows after I try to click on the cart:

http://www.sears.com/shc/s/TopCategoriesDisplay?storeId=10153&catalogId=12605&langId=-1&GenericError=true

It happens on every computer I try to use.

I am logged in as screen name doylestown, you should be able to communicate with my via my email I can then give you a phone #

My minicart says:

Mini Cart (4)

Total $8360.439999999999

Go to full cart

• KitchenAid 27 in. Combination Wall Oven and Microwave $2959.99 Total Qty: 1
• KitchenAid 27 in. Combination Wall Oven and Microwave $2959.99 Total Qty: 1
• KitchenAid 27 in. Slow Cook Warming Drawer $887.99 Total Qty: 1
• KitchenAid 24 in. Built-In Superba® EQ Series Dishwasher w/ Pro Scrub® $1162.49 Total Qty: 1
• Total $8360.439999999999Checkout

Go to full cart

Recently Viewed

• Stainless Steel KitchenAid 27 in. Combinati... $2959.99 Total <a>Save for Later</a>
• Stainless Steel KitchenAid 27 in. Built-in ... $1391.99 Total <a>Save for Later</a>
• Stainless Steel Kenmore PRO 30 in. Electric... $2474.99 Total <a>Save for Later</a>
• Stainless Steel Kenmore Elite 30 in. Double... $2699.99 Total <a>Save for Later</a>
• Stainless Steel Electrolux ICON 1.5 cu. ft.... $1799.00 Total <a>Save for Later</a>
• Stainless Electrolux 27 in. Built-In Microwave $1299.00 Total <a>Save for Later</a>
• Stainless Electrolux ICON 30 in. Built-In M... $1789.99 Total <a>Save for Later</a>

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The minicart is real "twitchy" every time I try to put the mouse on top of it, it closes....

Anyway, you can contact me if you wish----

Every time I try to click on the cart to check out it just gives me the home page at the URL I cut and paste above.  I am logged in as tinaandjeff @ hotmail.com

I won't call customer service to place the order, I want to do it through the website!

Thanks

Jeff 

OK I got an email from Sears

Dear Customer,

Thank you for contacting Sears.com.

We appreciate your message and apologize that you can not get into the
shopping cart. Please call us at 1-800-349-4358 so we can go through
this with you.

Look for Great Ideas throughout the store and find Sears exclusive
innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman
and Reebok.

Shop www.sears.com now to pick up great products for the season.

Leanna R.
Sears Customer Care
webcenter@customerservice.sears.com
1-800-349-4358

I called them, and they told me to call 1-800-549-4505 And then press option 1,3,2 for web support.  Listening to the queues, it was obviously not web support.    Then a nice lady answered who told me should would have to connect me to web support.  She put me on hold and connected me and then it rang 4 times and the line went dead. 

I'll now call again.  Last try!

That was funny.  I called someone at 1-800-349-4348.  I explained that i couldn't get into my cart.  She told me she would place the order.  I told her I needed to place it through the website thank you very much-- She explained it would be exactly the same as on the website and I told her it wouldn't because I need to logon through the site to get the miles.

Then she said she would unblock my cart.  I offered my login email and she said she didn't need it.  I asked how she would unblock my cart without my name.  She said it was just the website was having problems for the last few days and it would be up in 15 min...  (She clearly was hoping I'd just go away... And that the next time I tried it would work)

.  Then she asked if I had a Sears card-- i said no it hasn't let me get that far to enter payment information.

Then she said try again in 15 min.  I told her I've been trying every 15 min for the last 24 hours.  Then she said OK I'll report it.  Then silence.  I said "how are you going to report it without knowing who I am?"  That was pretty much it.

But-- they're open until midnight central to take my phone order!

BLAH.

Wow, I really hope they get back to already...can't imagine why a huge site like sears would have issues.

Wow!

That's a whole BUNCH of info...

I've got at least a little bit of an answer for you.

When you cut and paste stuff into this boards editor, you can NOT include HTML code that attempts to embed live-links into the editor. You'll get that nasty little error message EVERY TIME, unless you are "linking" to a site within the MySears.com site.

What you need to do is go ahead and paste in the copy.

Select the live-link URL, one at a time, and select the "unlink" icon (broken chain link), next to the ABC check-mark spelling checker icon on the editor tool bar.

Then... your post should fly "perfectly".

It took me a little while to figure out why I was generating error messages.

I hope this helps with future posts you have.

Thanks Adam, but I shouldn't need to know what a live link is I should be able to cut and paste.  There are clearly too many SAP guys in the Sears shop saying things like "well they'll just need to........."  fill in the blank... It should just work.

I abandoned my cart with my user name after 24 hours.  Started again without logging in.  I wasn't able to put one of the items in my cart-- because it said it couldn't deliver in my local area--  seems it was sold out??  However, i just put my the zip code where I grew up in there and it worked just fine.

Then, I had to put in the address where I want it installed.  My "real" zip code for my Philadelphia suburb won't work--- because the Sears database is at least 4 years old, and they seem to be checking my address against my old zip code.  So that works fine once I used my zip code from 2007.

In the cart, the number shown to me as my total is 5600.  At checkout it tries to charge me 5810.  After a little gnashing of teeth I realize it is trying to double charge me installation (listed at $209 for the dishwasher).   This even though in-store they said they'd charge me $149.  Clearly there's no way they are going to align on that policy, though, from all I've seen.

I go back into the shopping cart again to try to remove the offending double installation--- and am promptly kicked back to the home page, locked out of my cart once again. 

No argument about things being a little "too technical".

But, in order to work the "work arounds", I thought you might want a little less frustration.

There has been an interest expressed in the ability for this board to support "clickable" links for well over a year now.

Mmm...

Nope!

Not yet.

Maybe tomorrow?

In the mean-time, there is a way to communicate URL's via a little detour, like navigating an airport, that's under-construction.

I wish I could post the screen shot of the stuff (3 items now) in my cart-- the pricing for 1 item is showing in the description box of the other item it's completely unaligned.

Anyway, after a long and (somewhat) violent struggle, I have ordered 3 items.  Lets see how it goes from here.  What a debacle.

Or maybe I just thought I ordered the items, the website did not send me an order confirmation.... 

all the promises of contact or assistance above were not true, I didn't get further contact from anyone.

Hi, doylestown!  We can have SearsCares take a look at your account, to see if you have an order in.  Send me a private message with your name, email and phone number.  I will pass it along, and they will be in contact today.  Thanks!

Sent Julie!

Thanks

OK Julie didn't get back to me, but I did get the order placed. 

Now the fun has begun.  I placed the order Tuesday, like it says above.  They emailed me Wednesday.  Finally with my confirmation.  I called them yesterday, because they said I had to talk to security.  I did that... They said my final order confirmation was coming in the morning.... 

AND!!!!  I got a cancellation this morning.... Saying the credit card didn't go through.  It's crazy my limit is 5x the price of this order and I carry no balance. 

So, I can't go back and replace the order at the sale price, I was informed to "wait for the next sale"

The process is the worst retail website process I've ever seen.  I'm on the phone with the CS manager now.  Horrific was not a strong enough word.  So far I've escalated once and they believe they cannot "un-cancel" my order.

ARGH

I mean there are so many failures here....

I was on the phone with the security department LAST NIGHT and not a word.

The credit card is fine.

Cancelled the order without notice.

Can't reinstate the order or replace it at original pricing.

I thought I was going to be on the phone with a CS manager.  After talking to the associate and asking to be escalated, it put me on hold for 30 minutes.  Then it rang twice and hung up on me.

I actually work as a CS manager for a major corporation, and I'm still astounded.

Doylestown-I did send along your information to SearsCares, but, told them not to contact you, after you sent me a message that things seemed to be straightened out.  We can have them take care of you!  Hang in there, and I will let them know your issues have not been resolved.