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Lockedrebates

posted on October 20, 2009 at 08:11PM Inappropriate?

anyone with problems with rebates.  Sears said they never received my submission online now I am not entitled to a rebate - need some advice - I am planning to return the washing machine I bought.

replies: 5 latest post: November 20, 2009 at 03:09PM by SearsCares
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posted on October 20, 2009 at 08:22PM
 

Hi hemen-Welcome to MySears.  I am going to send this along to Sears Cares-the customer service escalation team who helps on the site.  Check back in a day or so to see if they have reached out to you.

posted on October 21, 2009 at 02:47PM
 

To hemen,

My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about this experience with your rebate and we would very much like to speak with you about it. We do hate to see things like this happen and we would like the opportunity to help resolve the rebate situation. We do value you as a customer and feel we can be of assistance. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to do all we can to make this right. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (hemen) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

posted on October 22, 2009 at 08:16PM
 
In response to hemen's post from October 20 2009 08:11PM
hemen said…

anyone with problems with rebates.  Sears said they never received my submission online now I am not entitled to a rebate - need some advice - I am planning to return the washing machine I bought.

How is sears correcting their policies to correct these sort of issues? Rather than solving them on a case by case basis?

posted on October 22, 2009 at 08:25PM
 

There is a 48 hour electronic rebate submission "waiting period", to give the machine's time to load the sales information.

Then there is a confirmation email.

Then there is a 30 day waiting period (atleast in my case).

An email of order processing.

And, eventually a gift card is mailed out.

posted on November 20, 2009 at 03:09PM
 

To hemen,

Thank you for giving us the opportunity to assist with your complaint!  We do value your business and appreciate you giving us the opportunity to resolve this issue to your satisfaction. If you need any additional assistance from Sears, please do not hesitate to reach out to our team at searscares@searshc.com. 

Thank you again,

Brian J.

Senior Case Manager

Sears Cares

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