I just enjoy buying the Craftsman tools.

I haven't really started using any "rewards" club features, yet.

I enjoy using Craftsman tools, but even "buying" at Sears has been a hassel the last few years.  That's the "love and hate".

The Craftsman Rewards program is not very "rewarding" for me.  If I add up the amount of time spent on the phone with Club representatives, it's not worth the trouble.  The Craftsman Club Rewards program motto should be "Keep in touch because we're out of touch".

Well, to be fair, the Internet is very new to them.

They're making tremendous strides, though.

If the tremendous strides you refer to are in web site development then I agree, but basic customer service and communication across the company continues to fail and appears to be getting worse.

I didn't mention excellent telephone or computer networking, did I.

A joke...

It's a mighty big organization to keep lock stepped "perfectly" in place.

However, I have not failed to recognize Customer satisfaction being a prime motivator of just about all the various Sears organizations.

Hey, LoveandHate-Welcome to MySears! Did you end up getting the $50 gift certificate?  Is the $10 gift certificate for joining or just an offerred promotion?

 The $50 ECERT (e-mail certificate) sent to me has an invalid coupon code so now I have to go to a store to prove it.  It has an obvious invalid code that did not work for an on-line purchase I tried yesterday and the Craftsman Club Reward group can not verify the code they sent me and they do not have e-mail for me to send a copy of the certificate back. 

I requested my remaining $10 ECERT reward (based on my prior purchases) back on 10/11/2009 and I still have not received it after being told at different times that it would be "2 days", then "14 days", then "it was sent but they would send another within the hour", and now "it wasn't sent and the back office will review the cause over the next few days".  

 Dear LoveandHate,

 It is unfortunate that you have experienced these problems with out craftsman club. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact and we will call you at your convenience. In addition please include your screen name(LoveandHate) in your email so we can reference to your posting.

 Thank you,

 David V.

Senior Case Manager

Sears Cares

They should HAVE that Craftsman belt buckle.

The Sears Cares group successfully resolved my issue with the ECERT rewards.  Thank You David V. and Tammy W. for restoring my faith in Sears.  Sorry I must go now... I have a Sears sales event to attend. :-)

Thanks, LoveAndHate, for the update!  Come back and let us know what you end up buying-I hope you are going to the Family and Friends Sale Event tomorrow!