Customer Feedback Discussion Board

DEAD ON ARRIVAL GE Monogram Vent Hood ZV900 SLSS

sidsears — Thu, 09 Feb 2012 02:51:56 GMT

Ok if I can post a bad experiance with the Sears Team I can also post a re-cap. The issue with the Monogram Hood has been addressed. I too would like to make it clear GE was also a major player in getting this problem corrected. Thanks for the effort put forth to get this put to bed. I do think the organization needs to spend some time correcting the shipping and delivery methods currently used. The vent hood was one of four appliances purchased. Two of the units were damaged in shipping and were replaced. Thats not a good batting average nor a cheap way to do business. Thanks again we now have a complete kitchen and some very nice appliances.

Sears customer service is PITIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

JulieK — Thu, 09 Feb 2012 02:41:04 GMT

Thanks for posting your update, ryanc26! So glad to hear your issue was resolved to your satisfaction.

Unfriendly cashier

1154ekiMgiB — Thu, 09 Feb 2012 00:57:14 GMT

emc008 said…
1154ekiMgiB said…

emc008 said…

As an associate at a Sears store I can provide some great feedback. My managers and Department heads make us do things such as clean, resets, etc... We are not in the view of customers anymore due to this RAD (ready all day) junk. I feel bad for the customers and wish I could be available more often, but according to my "manager" if I am just standing around then I am "milking" the crappy $6 an hour I get paid. Like I said earlier, I wish I could be around and available for the customer but the Sears management won't allow me fully.

Sears is breaking the law!?!?! Really? Minimum wage is $7.25

Indeed I am a sales associate and making 6/hr plus commission. But if I am always cleaning, RAD, putting trucks up, and straightening my "area" then I am not waiting and willing to serve customers which then takes away from my commission because some customers will walk away or be angry/upset enough to never come back due to lack of service such as the Original Poster is talking about....Sears is on its way down in my opinion and I hope I can jump overboard before the real damage starts.

I was not aware they could do that. On the other hand, consider yourself lucky youre not a waiter/waitress and getting $2.13 an hour and have to put up with cleaning the tables after some of the slobs and unruly kids finish. They also put up with drunks when they work the late shifts..all for $2.13 an hour and tips. I have seen some people run their server crazy, leave a big mess and no tip!!. Hopefully you will find another job soon since you dont seem to be happy at Sears. I went to the Workintexas website and they have lots and lots of jobs open in your area. Good luck and God bless. BTW the website is www dot workintexas dot com

Sears Optical

jcole57 — Wed, 08 Feb 2012 23:13:00 GMT

315 347 2225

Never order from Sears

BigMike4511 — Wed, 08 Feb 2012 19:27:51 GMT

If you paid with a credit card, contact the card company and dispute the charges. Even if it is a so called Sears card, (really Citibank) you can do so.