Customer Feedback Discussion Board

DEAD ON ARRIVAL GE Monogram Vent Hood ZV900 SLSS

sidsears — Thu, 09 Feb 2012 02:51:56 GMT

Ok if I can post a bad experiance with the Sears Team I can also post a re-cap. The issue with the Monogram Hood has been addressed. I too would like to make it clear GE was also a major player in getting this problem corrected. Thanks for the effort put forth to get this put to bed. I do think the organization needs to spend some time correcting the shipping and delivery methods currently used. The vent hood was one of four appliances purchased. Two of the units were damaged in shipping and were replaced. Thats not a good batting average nor a cheap way to do business. Thanks again we now have a complete kitchen and some very nice appliances.

Sears customer service is PITIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

JulieK — Thu, 09 Feb 2012 02:41:04 GMT

Thanks for posting your update, ryanc26! So glad to hear your issue was resolved to your satisfaction.

Unfriendly cashier

1154ekiMgiB — Thu, 09 Feb 2012 00:57:14 GMT

emc008 said…
1154ekiMgiB said…

emc008 said…

As an associate at a Sears store I can provide some great feedback. My managers and Department heads make us do things such as clean, resets, etc... We are not in the view of customers anymore due to this RAD (ready all day) junk. I feel bad for the customers and wish I could be available more often, but according to my "manager" if I am just standing around then I am "milking" the crappy $6 an hour I get paid. Like I said earlier, I wish I could be around and available for the customer but the Sears management won't allow me fully.

Sears is breaking the law!?!?! Really? Minimum wage is $7.25

Indeed I am a sales associate and making 6/hr plus commission. But if I am always cleaning, RAD, putting trucks up, and straightening my "area" then I am not waiting and willing to serve customers which then takes away from my commission because some customers will walk away or be angry/upset enough to never come back due to lack of service such as the Original Poster is talking about....Sears is on its way down in my opinion and I hope I can jump overboard before the real damage starts.

I was not aware they could do that. On the other hand, consider yourself lucky youre not a waiter/waitress and getting $2.13 an hour and have to put up with cleaning the tables after some of the slobs and unruly kids finish. They also put up with drunks when they work the late shifts..all for $2.13 an hour and tips. I have seen some people run their server crazy, leave a big mess and no tip!!. Hopefully you will find another job soon since you dont seem to be happy at Sears. I went to the Workintexas website and they have lots and lots of jobs open in your area. Good luck and God bless. BTW the website is www dot workintexas dot com

Sears customer service is PITIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

bam123bam — Thu, 09 Feb 2012 00:56:53 GMT

i do too, but when you order something and you get it, and it is not what you ordered and send it back. you call a supervisor and she said, oh, i will send you a gift card. that was jan.16. still never got it!!!

Sears customer service is PITIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

cincybeth — Thu, 09 Feb 2012 00:03:36 GMT

I find it better to talk to someone in person. You can't tell if someone is paying attention on the phone until you get their response.

Sears customer service is PITIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

bam123bam — Wed, 08 Feb 2012 23:57:46 GMT

i also had trouble with buying online, and when i sent my product back a manager told me she refund me as soon as the product was returned. it was returned and when i called to ask for a supervisor, this was jan 20th. she i will send you a gift card in the mail. it never came. so i went up there to sears asked for a supervisor and she helped me resolve my problem. but the one i talked to on the phone, they need to replace her for liing to a customer.

Sears customer service is PITIFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ryanc26 — Wed, 08 Feb 2012 23:34:14 GMT

I want to thank the Sears Cares team for looking in to my situation and finding an amicable solution. I am still not pleased with the manner in which the store handled my concerns or lied to me or the way the manager treated me. But the Sears Cares team went above and beyond to rectify the situation. I am pleased with the outcome and will be looking for a large appliance shortly and will be giving Sears another chance. I would especially like to thank Christina of the Customer Cares team. Thank you!!!!!!!!!!!

Sears Optical

jcole57 — Wed, 08 Feb 2012 23:13:00 GMT

315 347 2225

Unfriendly cashier

cincybeth — Wed, 08 Feb 2012 22:57:44 GMT

The employees have to follow store policies to work there but it is the cashiers and associates that have to take the "attitude" from angry customers, not the management. At a fast food restaurant, I had to suggestive sell, something I really hated because the customers would get very annoyed. As a customer, I get bothered by this as it takes up time but I know they are just following orders.

Never order from Sears

BigMike4511 — Wed, 08 Feb 2012 19:27:51 GMT

If you paid with a credit card, contact the card company and dispute the charges. Even if it is a so called Sears card, (really Citibank) you can do so.

Unfriendly cashier

RichardLoganTurner — Wed, 08 Feb 2012 19:17:42 GMT

We are in a disposable world these days and I guess common curtestry has also become disposable. I agree that the customer service has gone down the toilet these days. Most representatives act like they are doing you a favor by waiting on you these days. If they can get their nose and fingers out of texting, they might wait on you if you are lucky. The worst for me is calling and getting a recording I simply hang right up, I want to talk to a human not a recording. Does this limit me in finding things out yes in some cases but on the whole no, because I turn to the computer, it is not nasty does not ignor you does not act like it is doing you a favor and for the most gets the job done with very little dissapointment, in most cases. I cannot think of the last time I actually walked into a store or mall to buy anything. Sears is one of the rare places I do go to because I grew up on Sears and still like going to the store. I give the sales rep's the same attitude they give me. Do unto other's as you would have them do unto you a phrase I always live by.

Yes customer service is a thing of the past. So Sad

Never order from Sears

SearsCares-Tim — Wed, 08 Feb 2012 19:07:23 GMT

Hi KIMBER21,

I'm very sorry for the problems you are having surrounding your order from one of our Market Place Vendors. I do understand your frustration and this is not an acceptable or typical level of service that you should expect from Sears. We value you as a customer and we would appreciate the opportunity to resolve this issue and change your mind about shopping with us in the future. Please send an email with your contact information (preferably a phone number) to SMAdvisor@searshc.com. Please include your screen name (KIMBER21) for reference to your issue and please send to my attention.

Thanks,

Tim H.

MySears Community Moderator

Unfriendly cashier

emc008 — Wed, 08 Feb 2012 18:42:30 GMT

1154ekiMgiB said…

emc008 said…

As an associate at a Sears store I can provide some great feedback. My managers and Department heads make us do things such as clean, resets, etc... We are not in the view of customers anymore due to this RAD (ready all day) junk. I feel bad for the customers and wish I could be available more often, but according to my "manager" if I am just standing around then I am "milking" the crappy $6 an hour I get paid. Like I said earlier, I wish I could be around and available for the customer but the Sears management won't allow me fully.

Sears is breaking the law!?!?! Really? Minimum wage is $7.25

Indeed I am a sales associate and making 6/hr plus commission. But if I am always cleaning, RAD, putting trucks up, and straightening my "area" then I am not waiting and willing to serve customers which then takes away from my commission because some customers will walk away or be angry/upset enough to never come back due to lack of service such as the Original Poster is talking about....Sears is on its way down in my opinion and I hope I can jump overboard before the real damage starts.

Never order from Sears

KIMBER21 — Wed, 08 Feb 2012 16:54:37 GMT

I ordered an abcircle from sears marketplace on 1/18/12 received an email with tracking info from getitfast (thats a real laugh) when a week went by I went online to track the order and see that the order was delivered to New york. I am in Massachusetts. Getitfast has only email or a phone number that just goes to an answering machine with no message. Called sears and was told they would contact them on my behalf give it 5-7 days. Did that still nothing...contacted Sears again and again told they would contact them and give it another 5-7 days. Well still nothing and tried Sears again today and was told again the same thing. Each time I just wanted a refund and each time told I need to wait for getitfast to contact me. Well they never have and obiviously never will. Sears sold this product and Sears should stand behind it. I shop Amazon all the time and they would never treat a customer in this manner. I at this point will never shop online or in a Sears store. I still have not resolved this problem and on the Sears website there is seven other customers with the same problem that order the same item and received bogus tracking numbers showing it was delivered to a differant state then where they lived and are getting no where with Sears like me. But yet everytime I contact Sears they tell me this is an isolated problem..RIGHT!!! DONT EVER ORDER FROM SEARS THEY DO NOT STAND BEHIND THERE PRODUCTS

TOTAL FRAUD! DO NOT PLACE ORDERS

SearsCares-Scott — Wed, 08 Feb 2012 14:43:18 GMT

Hi Pam (dpebel),

We do apologize that you've also encountered an unpleasant and disappointing online experience with our Sears.com team. No matter the platform, Sears' dedication to maintaining the highest quality customer service should not be compromised. We'd like to follow up with you regarding this experience. Please send us an email to smadvisor@searshc.com to the attention of Scott containing your screen name used here (dpebel) & your contact information (preferably a phone number).

Thank you,

Scott J.

MySears Community Moderator

why sears is going out of business

dpebel — Wed, 08 Feb 2012 03:26:06 GMT

Yup agree, terrible customer service. I would vote them off the island too.

TOTAL FRAUD! DO NOT PLACE ORDERS

dpebel — Wed, 08 Feb 2012 03:24:20 GMT

Agree totally, I made a firm final decision to never purchase through Sears again. Horrible customer service. went round and round with them this last weekend, and they could never answer my question about my order. Now today I get a response, thank you for shopping with us, etc. This is the second time I have had problems with a sears order, so this is the last!! Pam Ebel

New Garden Tiller

ShadetreeRet — Wed, 08 Feb 2012 00:52:49 GMT

PS, Glad to hear you had a plesant shopping experience as well.

New Garden Tiller

ShadetreeRet — Wed, 08 Feb 2012 00:51:14 GMT

When anyone purchases a new piece of equipment, they are always eager to try it out. But please take a few minutes and read the safety, use, and mantenience information that is in the owners guide. You may save yourself some headaches somewhere down the line. I remember a man that I once worked with who bought a new mower. He assembled it, poured gas in it and fired it up. It ran for a few minutes and the engine locked up. That's when he realized he hadn't filled it with oil.

Unfriendly cashier

GardenTractorMan — Tue, 07 Feb 2012 23:33:59 GMT

It is sad to hear.