Customer Feedback Discussion Board

Canceled order rather than honor price and product

AdamO — Fri, 30 Oct 2009 07:07:46 GMT

MAKE the OEM make more!

Make more NOW!

And, ship them all out Priority Mail!

Canceled order rather than honor price and product

BlueCrewGuyInMA — Thu, 29 Oct 2009 04:08:27 GMT

Back orders are only possible if the manufacturer allows for them. On a product like you're describing, they do not do individual orders, and thus would not offer this as an option. Most, if not all, items are not eligible for backordering. Even appliances (and when they are, it's only for extremely large numbers of orders, and only when it's been negotiated between the corporate offices and the manufacturer). Without knowing if the vendor plans to continue manufacturing the product, and for how long if so, it's not realistic to set up a back order that may never materialize, which would tie up your money for potentially weeks, or months, with nothing to show for it.

However, you do have the option to have sears.com notify you via e-mail when/if the product becomes available again.

Canceled order rather than honor price and product

jtharris — Thu, 29 Oct 2009 03:57:25 GMT

I orderd a baby travel system and now Sears has decided to cancel my order. They claim the vendor does not have enough merchandise available. Not even to back order sound bogus to me. Why let me pay for something, then give me a shipping estimate, tell me the order is confirmed and now the item not available days later. Then to top it off not give me a choice of waiting for back order but automatically canceling my order. Way to go Sears!!