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LockedCustomer Service-SUCKS

posted on October 27, 2009 at 07:52PM Inappropriate?

I recently went to my local Sears stores just browsing at first.  I saw a great sale on some very nice polo shirts by Convington that were 'on sale' for 60% off according to the signage. Ended up having to go through 3 sales clerks, arguing with the final one that yes I do understand the English language, and the sign that says "60% off ALL Covington Polo's, Extended and Tall sizes also 60% off" meant my one shirt that was a Tall was supposed to be 60% off the $26.99 price tag.  She told the original sales clerk (yes, a clerk in training) to charge me full price.  I refused and asked for management.  I was told all the managers were in a meeting and couldn't be bothered.  To beat it all, after getting three of the shirts home and washed, one faded in a strange way, almost looks like bleach or some chemical was poured on it.  I haven't used bleach in my machine in a long time (septic tank).  Not only am I outraged, but disgusted.  I recently chose to make a purchase of a kitchen appliance, I purposely avoided purchasing at Sears after this incident.  I got a better deal and better selection through another retailer.  Even though I have family who work at Sears, I refuse shop there again. 

replies: 15 latest post: November 05, 2009 at 08:23PM by OldfartSears
Displaying all 15 posts
posted on October 27, 2009 at 08:02PM
 

I'm sorry to hear you had a negative experience. Unfortunately, this is the least effective way to address an issue like yours. The most effective way would have been to go to searsfeedback.com when you made your purchase and to fill out the survey, including the comments section. By doing so, the store associates, management, district management, regional management, and, if necessary, corporate executives will see your feedback and it will be addressed immediately. That is why we print the suggestion to go to searsfeedback.com on every single receipt printed. Posting here may get it off your chest, but it does little, if anything, to remediate the issue at hand.

posted on October 27, 2009 at 08:16PM
 

Why did they say the shirt "wasn't included" in the 60 percent sale?

posted on October 27, 2009 at 08:17PM
 

It always depends on the people who are working. When a manager is asked for one should always be gotten. I have worked for Sear for over a year nad in our store customer service is a big issue. We never had a manager not available for a customer, even if I have to get one out of a meeting, they come. Sorry you had such a negative issue. Please try again and if you dont have a good shopping time go to another employee and ask for a manager...When you want one, you want now not to have to email the feed back line...   

posted on October 27, 2009 at 08:21PM
 
In response to BlueCrewGuyInMA's post from October 27 2009 08:02PM

untill sears cares shows up

since the survey leads you to this site when your done (hence the million+ visitor figure the screen savers at work show but thats another argument) it is quite possible that the OP has already voiced the complaint there as well as here

theres a less effective way to deal with it too coulda gone home and told the dog im sure heda beena  real big help... well unless she turned it loose on that meeting they were in

posted on October 27, 2009 at 09:53PM
 

The Manager On Duty is generally always available for Customer relations issue resolution - meeting or no meeting.

posted on October 27, 2009 at 11:32PM
 
In response to goodole312's post from October 27 2009 08:21PM

I wouldn't know about the survey leading here. SHC employees can't do the surveys. :)

posted on October 28, 2009 at 03:15AM
 

That employee discount card has a "price".

posted on October 28, 2009 at 04:51PM
 

I always shop sears for a big purchase, last. They have great products, consistently beat out bestbuy, lowes on price. Excellent warranties, never had a problem speaking to a manager.

posted on October 28, 2009 at 05:10PM
 
In response to atomic13's post from October 28 2009 04:51PM

If you know you'll always get the best deal at Sears, why bother shopping the other guys first? :)

posted on October 28, 2009 at 06:01PM
 

becuz krillion does not show all the local stores that have ads in the papers, just the big guys. Lots of competition in these parts of the woods. Sears will match a newspaper ad. Thinking any one store always has the lowest price is wrong. going to Sears last and buying there to me is the smartest way, despite the TV commercial with the husbands  "spending the entire day looking for the best price", although it is cute.

posted on October 29, 2009 at 03:25PM
 

Sooo...did you get the discount? All the mangers were busy but you ended up buying so couldn't tell from your story.

Either way I would say just return it and say what happened.

posted on November 05, 2009 at 08:11PM
 

I have had "managers" not available in this Sears store in Panama City, Florida no less than 6 times in the last 2 years ...And just about all of the employees here are not skilled in the department they are assigned to. This is nothjing new here. I tell You I used to believe in Sears and never had any problems from them when I lived in Texas 47 years..Been here In Panama City for 8 years...and I just refuse to buy anything at all there any more, unless I can find it nowhere else and can't wait to order it off the internet for delivery.

posted on November 05, 2009 at 08:21PM
 

Texas > FL

posted on November 05, 2009 at 08:22PM
 
In response to pcbeachrat's post from November 05 2009 08:11PM

That's too bad. Hopefully Sears will look into your stores employee relations, and get more skilled Sears employees, and have them help improve the younger ones also. 

posted on November 05, 2009 at 08:23PM
 

In b4 searscares

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