I'm sorry to hear you had a negative experience. Unfortunately, this is the least effective way to address an issue like yours. The most effective way would have been to go to searsfeedback.com when you made your purchase and to fill out the survey, including the comments section. By doing so, the store associates, management, district management, regional management, and, if necessary, corporate executives will see your feedback and it will be addressed immediately. That is why we print the suggestion to go to searsfeedback.com on every single receipt printed. Posting here may get it off your chest, but it does little, if anything, to remediate the issue at hand.

Why did they say the shirt "wasn't included" in the 60 percent sale?

It always depends on the people who are working. When a manager is asked for one should always be gotten. I have worked for Sear for over a year nad in our store customer service is a big issue. We never had a manager not available for a customer, even if I have to get one out of a meeting, they come. Sorry you had such a negative issue. Please try again and if you dont have a good shopping time go to another employee and ask for a manager...When you want one, you want now not to have to email the feed back line...   

untill sears cares shows up

since the survey leads you to this site when your done (hence the million+ visitor figure the screen savers at work show but thats another argument) it is quite possible that the OP has already voiced the complaint there as well as here

theres a less effective way to deal with it too coulda gone home and told the dog im sure heda beena  real big help... well unless she turned it loose on that meeting they were in

The Manager On Duty is generally always available for Customer relations issue resolution - meeting or no meeting.

I wouldn't know about the survey leading here. SHC employees can't do the surveys. :)

That employee discount card has a "price".

I always shop sears for a big purchase, last. They have great products, consistently beat out bestbuy, lowes on price. Excellent warranties, never had a problem speaking to a manager.

If you know you'll always get the best deal at Sears, why bother shopping the other guys first? :)

becuz krillion does not show all the local stores that have ads in the papers, just the big guys. Lots of competition in these parts of the woods. Sears will match a newspaper ad. Thinking any one store always has the lowest price is wrong. going to Sears last and buying there to me is the smartest way, despite the TV commercial with the husbands  "spending the entire day looking for the best price", although it is cute.

Sooo...did you get the discount? All the mangers were busy but you ended up buying so couldn't tell from your story.

Either way I would say just return it and say what happened.

I have had "managers" not available in this Sears store in Panama City, Florida no less than 6 times in the last 2 years ...And just about all of the employees here are not skilled in the department they are assigned to. This is nothjing new here. I tell You I used to believe in Sears and never had any problems from them when I lived in Texas 47 years..Been here In Panama City for 8 years...and I just refuse to buy anything at all there any more, unless I can find it nowhere else and can't wait to order it off the internet for delivery.

Texas > FL

That's too bad. Hopefully Sears will look into your stores employee relations, and get more skilled Sears employees, and have them help improve the younger ones also. 

In b4 searscares