posted on
October 27, 2009 at 08:02PM
I'm sorry to hear you had a negative experience. Unfortunately, this is the least effective way to address an issue like yours. The most effective way would have been to go to searsfeedback.com when you made your purchase and to fill out the survey, including the comments section. By doing so, the store associates, management, district management, regional management, and, if necessary, corporate executives will see your feedback and it will be addressed immediately. That is why we print the suggestion to go to searsfeedback.com on every single receipt printed. Posting here may get it off your chest, but it does little, if anything, to remediate the issue at hand.