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LockedDelivery and installation

posted on November 19, 2009 at 08:06PM Inappropriate?

I just bought a water heater and two days ago I got a call from the installer to schedule for a delivery and installation. So today, I took the day off and waited at home for the plumber and after he didn't show up between 10:00 am and 2:00 pm as expected, I called the installer. The dispatcher assured me that I was the next customer and that it shouldn't take more than 20 minutes. After 2 more hours of waiting, I called again and was told to be patient. Finally at 5:00 pm I called Sears thinking that may be they could help. They then called the installer, who told me and them that they were short handed and could not come at all!!!!! Can anyone guess how angry I was!!!!!! Then very sweetly the nice lady from Sears offered be a "generous" $50.00 gift certificate for my tgroubles! I said no.... I wanted the instal for free and I was promised that I will be getting it! It's a shame that Sears and the installer American Residential Services, take their customers for granted. In this economy, it had to take the day off without pay!!

I will have to take tomorrow morning off, I was promised they will be here between 10 and 12....Will keep you inform! This is denifitly bad bad customer service!!!

replies: 2 latest post: November 21, 2009 at 01:54AM by Babiloo
Displaying all 2 posts
posted on November 19, 2009 at 08:16PM
 

Hi Babiloo-Welcome to MySears!  I am sorry to hear things didn't go well today. Let us know how the installation goes, tomorrow.

 

posted on November 21, 2009 at 01:54AM
 
In response to JulieK's post from November 19 2009 08:16PM

A follow up to my privious post.. So today, the installer finally showed up but not before I called 2 times!! The installer, a very rude, very insensitive guy took a look at my water heater and decided that it would cost me an extra $450.00 and I refused, called his manager who gave me a break and agreed to do his job for $225.00... The whole think took 1 hour and he was going to charge me $450.00 for an hour of work not counting the $279.00 I was already charged... Anyway this has been a very frustrating process and here in front of all you people, I promise that I will never ever shop at Sears again and will never, ever call an installer from sears...I will also advise all my friends and family members to stay as far as possible from Sears...

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