Hi torquedoff-Welcome to MySears!  I am sorry to hear of the trouble you are having getting your rebate.  Another suggestion-maybe giving the Blue Crew member a call and seeing if s/he can assist with the process?  I know it is just another thing, but, s/he may have some advice and can make sure the Sears Rebate Center is aware that you did spend the required amount in order to receive the rebate.

Thanks for the tip...but what's the "Blue Crew", and how do I contact them?

buy a plane ticket to the phillipines and go to a small town named manila and find the person who speaks teh bset english and asks about ur rebate

Sorry-I was referring to the sales associate who helped you with you purchase at your local store.  S/he may be able to expedite the process for you, and lead you in the right direction on the next step.

To torquedoff,

First allow me to apologize for the delay in responding to your issue. My name is Brian and I am part of the Sears Cares escalations team. When an item is returned and another order is re-rung you have to re-submit with the new Salescheck receipt number that is valid. This is to protect against fraudulent purchases/returns for the rebate. Unfortunately it must be totally resubmitted from scratch. Are you still having problems with the rebate? If you are, my team would like to step in and help handle this situation to your satisfaction. At your convenience, please contact my office via email at searscares@searshc.com and we would be happy to help resolve this issue for you. In the email, please provide a contact phone number and the phone number the dryer/washer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (torquedoff) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

Sorry about your trouble but this issue happens occasionally  because they are particular about the paperwork. Please don't allow that to stop you from shopping. Everyone has posted some good advice. Please follow-up and tell us if the situation has been resolved or if you need further assistance.

Brian:

Thanks for your offer to help.  I will be in touch.

This type of scenario is exactly why Home Depot is still promoting

"No Hassle -No Rebate" on their Free Delivery & Haul Away and

now Lowes has jumped on the bandwagon recently also.

I'd suggest that Sears should experiment with a promotion such as their competitors are doing maybe w/ one of their super sale promotions such as Free Delivery with a purchase of two appliances on same order with a $398 minimum and No rebate involved. Then judge the reaction of their clients, bet it would be quite favorable.

Think of how many people are now involved in this incident as mentioned by

torquedoff to recover the $ 65.oo duly owed.

If this was an in store in person purchase:

Sales Consultant should have reviewed the sales check in detail ( they are supposed too) with the customer upon completing the sale. Therefore the error would have been caught at the store at the register and could have been voided and corrected at that time. Apparently this may have not been done, hence issues later.

Rule of thumb: If the merchandise is not correct-refuse it-call the store-seek out sales person, if not around-speak to managment at the store and get names.

I trust your rebate issue shall be dealt with in an expedient manner once other folks are now involved..Good Luck....

Go ISU Redbirds .... Homecoming is Today

Good advice, nicetry.  Well said!

Well, Brian, the saga continues.  You offered to help.  I emailed you the requested information on Oct 21.  Here it is Oct 29, and I have heard nothing from you or anyone from the Searscares team.  Sears cares?  Yeah, right!  Customer support from Sears is nonexistant.

To Torquedoff,

We did receive the email and I can't apologize enough that we have not responded. We very rarely make a mistake like this. Again, I do apologize for this. You will hear from the Case Manager today and we'll have this taken care of for you immediately.

Thank you,

 Brian J.

Senior Case Manager

Sears Cares

This is almost as bad as trying to get my copy of Windows 7 from Microsoft.

Still don't have it, and I qualify.

I almost regret building my own computer, and buying an OEM system builder's version of Vista.

That's really cool you built your own computer, WorldWeary2. Is that your hobby?

Now it's time to give credit where credit is due...I received my $65 rebate (for home delivery).  Thanks to Gabriel (case manager) and Brian (Sr case manager) for getting involved and resolving the situation.  It's too bad that we had to go through all of these iterations, because it leaves a bad taste in one's mouth.  

I agree. It's difficult to get an elephant to turn cartwheels. We try to keep this massive behemoth of a company and all its parts moving in unison, and usually everything runs smoothly, but a monkey wrench in the works can take some ferreting out, and fixing the problem is not always quite so simple as just making it happen. Thanks for your patience!

Thanks for letting us know, torquedoff!  Your update is appreciated!

SHC-ErinM said…

That's really cool you built your own computer, WorldWeary2. Is that your hobby?

---

He from Long Island, like I am. we build our own computers here :-)

Good to hear the issue was resolved.  I guess we can banter a bit.

I have alot of interests, and technology is one of them.  I build my own, because for what I want, I can do it for less than buying from a major manufacturer.  Shop for the best deals, for the best tech for the price.  I took about 8 months to slowly piece together my current build.  I usually construct custom systems to be viable for at least five years.  The demand is not extremely high these days, however.  I also have a little project where I refurbish older computers, and re-distribute them to people who need them.

I also enjoy rebuilding Chevy small blocks, standard transmissions (automatics are hydraulic, very complex, and need expensive tools), differentials, and general car repair and diagnosis, as they are all computerized now.  I own a 12 ton hydraulic press so I can do modern wheel bearings.  I have also done machine work in the past, but don't have my own lathes right now, and my compressor is broken.  Those cost money I don't have on a retail salary.  Other work is very slow right now, and it's a paycheck, and however meager, it's positive income.

OBD-II diagnostics are something else I do, most cars and trucks no longer have a distributor, just sensors and coil packs.  Frequently, I'll fix or diagnose broke people's cars for free, just to make sure they can get to work and earn a living.

I could never really afford to pay someone else to do the work for me, so I learned how to do it myself.  Servicemen normally don't come to our house, and I service the oil fired boiler, and hot water heaters myself as well.  I have worn many hats, have an associate's in the electrical field, and just love to know how things work.